Executive (Home Personal Care)

TOUCH Community Services; Hong Kong; On-site; HKD 335,000 - 558,000; Full time

Job summary

TOUCH Community Services in Hong Kong seeks a supervisor to coach a team of Care Associates delivering Enhanced Home Personal Care (HPC+) services, tailored to each client’s needs. You will coordinate with internal teams, caregivers and external partners to monitor well-being and improve care outcomes.

Responsibilities include staff management, client care assessments and collaboration with multidisciplinary teams to plan, document and monitor care plans, ensuring compliance and timely reporting.

Qualifications

• Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field.
• Experience in healthcare, eldercare, or community care with supervisory responsibilities.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with Singapore’s community care sector and regulations.

Responsibilities

• Identify capability gaps and ensure staff receive relevant training.
• Monitor staff performance, provide timely feedback, and initiate improvements.
• Conduct InterRAI Check-Up assessments and six-monthly reassessments.
• Collaborate with the multidisciplinary team to monitor client progress and needs.
• Coordinate with partners to support clients and document care plans.

Skills

Leadership

Communication

Education

Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field

Job description

Job Summary

This role is to supervise, coach and support a team of Care Associates to deliver safe, effective and person-centred Enhanced Home Personal Care (HPC+) services aligned to each client’s needs. Coordinate with internal teams, caregivers and external partners to deliver holistic support, monitor client well-being and continuously improve care outcomes.

Principal Responsibilities and Duties

Staff Management

• Identify capability gaps and ensure staff are equipped with the skills and knowledge to perform their duties through coaching and/or arranging relevant training.
• Monitor and review staff performance, provide timely feedback, and initiate performance improvement and/or disciplinary processes when required.
• Mediate and resolve conflicts between clients and staff, and within the team, in a professional and timely manner.
• Coach staff on rapport-building, service recovery and problem-solving to address potential issues early.
• Plan and manage staff rosters, allocate tasks and ensure service coverage during leave or absenteeism.
• Provide support and guidance to promote staff well-being, engagement and retention.
• Ensure compliance with organisational policies, service standards, and relevant regulatory requirements.
• Verify and submit staff claims, timesheets and leave applications accurately and on time.
• Maintain accurate service and operational documentation and submit required reports within stipulated timelines.

Client Care

• Conduct InterRAI Check-Up assessments for new clients and perform six-monthly reassessments to review client care plans.
• Assess client needs, recommend appropriate resources and interventions, and refer to internal and/or external service providers when required.
• Document assessments, risk factors, critical information, care plans and interventions in the required systems and formats.
• Collaborate with the multidisciplinary team and caregivers to monitor client progress, address emerging needs and improve well-being.
• Collaborate with external partners to support clients, advocate for their needs, and coordinate follow-ups where necessary.
• Identify and coordinate community resources (e.g., donors, volunteers, vendors) to support clients’ home maintenance and improvement needs.
• Co-organise and support funded programmes/activities for clients in accordance with programme requirements.
• Prepare and submit timely case notes, programme updates and required service reports.

Vendor Management

• Coordinate and manage vendors engaged to provide additional care/support hours for clients.

Other responsibilities

• Handle community enquiries and referrals related to the HPC+ service.
• Perform Care Assessor, Care Planner and and Care Coordinator duties for the assigned sub-region, as required.

Essential Skills & Qualifications

• Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field.
• Preferably with experience in healthcare, eldercare, or community care with supervisory responsibilities.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with Singapore’s community care sector and regulations.