Senior Medical Social Worker

NTUC Health Co-operative Ltd; Hong Kong; On-site; HKD 370,000 - 555,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Senior Medical Social Worker to provide psychosocial assessments, case management, and family support within our Nursing Home and Residential Care Division. You will supervise teammates, drive continuous improvement projects, and collaborate with a multidisciplinary team to enhance resident wellbeing.

Responsibilities include coordinating admissions, developing comprehensive care plans, and facilitating family conferences to ensure person-centred

Qualifications

• Degree in Social Work or related field.
• Registered with Singapore Association of Social Workers (SASW).
• Healthcare social work experience preferred.
• Experience in leading and supervising a team.
• Proficient in Google Workspace (Gmail, Docs, Sheets, Slides).

Responsibilities

• Conduct bio-psycho-social-spiritual assessments and develop care plans with the MDT.
• Provide psychosocial counselling and support to residents and families.
• Supervise medical social workers, executives, and interns in the department.
• Lead improvement projects within the Home and Residential Care Division.
• Coordinate referrals, pre-admission processes, and discharge planning.

Job description

Company description

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services

Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support

CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Nursing Home is committed to a Person-Centred Care model, aiming to transform care environments to promote genuine human connection and resident empowerment for our seniors. The Senior Medical Social Workers are integral to this model, providing psychosocial and financial assessments, casework, and interventions. They also collaborate with the multi-disciplinary team of stakeholders to review individual residents' medical, nursing, therapy, and social aspects as part of delivering person-centric care. This support is crucial throughout the residents' journey, from their admission to their entire stay in the Home.

In addition, Senior Medical Social Workers provide supervision and mentorship for the Medical Social Workers, executives and interns in the department. They also lead projects and initiatives within the Home and across the Residential Care Division to improve the care of the residents.

Admissions

• Screen referrals from AIC and work with the nursing teams and relevant stakeholders to assess suitability of the referral.
• Co-ordinate and complete onsite referral assessment for any care concerns, if necessary.
• Provide supervision and support to the case management executive(s) and care concierge to complete the pre-admission processes.

Case work and clinical interventions

• Work with the Multi-disciplinary team and next of kin to ease the resident's transition and adaptation to the new living environment.
• Provide bio-psychosocial spiritual (BPSS) assessments and evaluate resident's financial status, and to develop comprehensive care plans with the Multi-disciplinary team.
• Provide psychosocial interventions and counselling support to the resident and/or their next of kin, and facilitate communication and visits to preserve family bonds.
• Facilitate family conference and conversation for discussion on care planning eg discharge, advance care planning, lasting power of attorney, deputyship; optimising family involvement in residents' care journey.
• Provide caregiver support resources to support families where required.
• Manage complex social cases independently, collaborating with community stakeholders to support the overall wellbeing of the resident.
• Review supporting documents for referral to other care options and collaborate with multi-disciplinary team for assistive equipment as recommended by the therapist where required as part of discharge planning.

Financial Assistance Schemes

• Work with resident or next-of-kin on assessing eligibility for subsidies and financial considerations.
• Review cases and facilitate meetings for cases requiring financial assistance (Deviation, Medifund, MFEC - complex cases).
• Guide and assist Medical Social Worker and case management executives in applying Means Test, AIC Long Term Care schemes, MFEC - straightforward cases).

Reports and administrative duties

• Work with Case management executive to ensure residents' profile and movement are updated in database(s).
• Review next-of-kin details and update residents' social report.
• Collaborate with Finance to review residents accounts receivable status when required.
• Manage and supervise team members in case management team.
• Collaborate with the Centre Director and other Medical Social Workers to conduct regular reviews of departmental workflows and processes.

Team leadership and mentorship

• Provide clinical supervision for social work interns on placement.
• Provide clinical and mentorship for peers in the team and across the Residential Care Division.
• Lead continuous improvement projects and initiatives to improve the health and wellbeing of the residents.

Qualification

You should:

• Have a degree or Post Graduate Diploma in Social Work
• Be registered with Singapore Association of Social Workers (SASW)
• Social work in healthcare background preferred
• Have at least 5 years of relevant experience in intermediate and long term care settings
• Good interpersonal and problem-solving skills
• Caring, positive, compassionate and self-disciplined individual
• Have experience in leading and supervising a team of medical social workers and executives
• Lead and participate in clinical projects and initiatives for continuous improvements
• Proficient in Google Workspace (i.e. Gmail, Google Docs, Sheets, Slide)

Other Information

It would be great if you:

• Able to communicate effectively with clients who are more comfortable speaking in their preferred dialects.

Working Location

• Tampines Nursing Home
• Jurong Spring Nursing Home