SME Banking Service & Operations Leader

OCBC; Hong Kong; On-site; HKD 216,000 - 384,000; Full time

Job summary

OCBC in Hong Kong is seeking a capable SME Banking professional to support routine SME account operations, ensure adherence to procedures, and coordinate with customers and internal departments on AML, remittance, and service requests.

The role requires 5–8 years of banking experience in SME banking and AML, strong PC skills, and excellent multilingual communication in English, Cantonese and Putonghua. Teamwork and detail orientation are essential for success.

Qualifications

• Form 5/ DSE full certificate / Diploma holder.
• 5 to 8 years banking experience in SME banking and AML.
• Good PC skills in using MS Office.
• Detail-minded, good interpersonal and communication skills and can work well in a team.
• Proficiency in written and spoken English, Cantonese and Putonghua.

Responsibilities

• Support the routine operations of SME account to ascertain adherence to proper procedure.
• Coordinate with customers and various departments in dealing with operational risk, AML, remittance, service request/amendment related matter.
• Handle SME client email/written enquiry such as the progress update of account amendment, banking service application, outreach customer to collect requested documents and to resolve customer’s feedback or handle complaint referred by Customer Care.
• Provide assistant to supervisor in structuring operation process, to support department to fulfill and exceed service standard and adhoc tasks and project assigned by the supervisor.
• Provide assistant to AM on problem solving and timely escape to senior if necessary

Skills

Interpersonal skills

Multilingual

Teamwork

Education

Form 5 / DSE / Diploma

Tools

MS Office

Job description

OCBC in Hong Kong is seeking a capable SME Banking professional to support routine SME account operations, ensure adherence to procedures, and coordinate with customers and internal departments on AML, remittance, and service requests.

The role requires 5–8 years of banking experience in SME banking and AML, strong PC skills, and excellent multilingual communication in English, Cantonese and Putonghua. Teamwork and detail orientation are essential for success.