Senior Assistant & Customer Service Lead - SME Banking

OCBC; Hong Kong; Sur place; HKD 400 000 - 650 000; Plein temps

Résumé du poste

OCBC’s SME banking team is hiring in Hong Kong. The role supports daily service delivery, handles inquiries, and ensures compliance with internal policies and regulatory requirements.

You will liaise with customers and internal teams to enable smooth operations and manage documentation and reviews for regulatory adherence. Ideal candidates have 3–5 years in business banking or AML/KYC, strong English/Cantonese/Putonghua, and a Bachelor’s in Banking or related fields.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, Accounting, or related disciplines.
• 3–5 years of relevant experience in business banking, customer service, AML/KYC, CDD, or related functions.
• Good understanding of banking operations, regulatory requirements, and customer servicing processes.
• Proficiency in Microsoft Office applications.
• Fluent in written and spoken English, Cantonese, and Putonghua.

Responsabilités

• Support the daily operations of SME banking services and ensure adherence to internal policies, procedures, and regulatory requirements.
• Handle customer enquiries, service requests, account maintenance matters, and resolve customer issues in a timely and professional manner.
• Liaise and coordinate with customers, business stakeholders, and internal departments to facilitate service delivery and operational processes.
• Support compliance-related activities, including CDD, account reviews, transaction screening, AML/KYC requirements, and related investigations.
• Review customer information and documentation to ensure completeness and compliance with regulatory and internal requirements.
• Assist in operational initiatives, projects, UAT, customer outreach programs, and other ad hoc assignments as required.
• Contribute to continuous improvement of customer service standards, operational efficiency, and risk management practices.

Connaissances

Analytical thinking

Communication

Interpersonal skills

Problem solving

Teamwork

Attention to detail

English proficiency

Formation

Bachelor's degree in Banking/Finance/Business Administration/Accounting

Outils

Microsoft Office

Description du poste

OCBC’s SME banking team is hiring in Hong Kong. The role supports daily service delivery, handles inquiries, and ensures compliance with internal policies and regulatory requirements.

You will liaise with customers and internal teams to enable smooth operations and manage documentation and reviews for regulatory adherence. Ideal candidates have 3–5 years in business banking or AML/KYC, strong English/Cantonese/Putonghua, and a Bachelor’s in Banking or related fields.