Serviced Apartment Customer Experience Officer

Sino Group; Hong Kong Island; On-site; HKD 167,000 - 257,000; Full time

Job summary

Sino Group is seeking a Customer Service Officer (Serviced Apartment) to support day-to-day building management and tenancy operations. You will assist in maintaining service levels, coordinating maintenance, and ensuring a smooth tenant experience across the serviced apartments in our portfolio.

The role requires handling tenant requests, service calls and tenancy documentation, with strong English and Chinese communication.

Qualifications

• Diploma or above in any discipline.
• 2 years of relevant experience in serviced apartments, hospitality, hotels, property management, real estate or customer service.
• Proactive and customer-oriented.
• Good interpersonal, communication and presentation skills.
• Good command of spoken and written English and Chinese. Proficiency in Putonghua is an advantage.
• Able to work independently and under pressure.
• Shift duty is required.
• Fresh graduates with a customer-oriented mindset and strong learning agility are also welcome to apply.

Responsibilities

• Assist the Leasing Manager to perform day-to-day building management of the serviced apartment and oversee the apartment’s daily operation, maintenance and cleaning services.
• Hand over / take over services; follow up tenant requests, enquiries, service calls and/or complaints; monitor progress of daily repair and maintenance services.
• Provide administration support to the leasing team, prepare tenancy documents and handle incoming telephone calls and general enquiries.

Skills

Customer service

Communication

Bilingual English/Chinese

Education

Diploma or above

Job description

Sino Group is seeking a Customer Service Officer (Serviced Apartment) to support day-to-day building management and tenancy operations. You will assist in maintaining service levels, coordinating maintenance, and ensuring a smooth tenant experience across the serviced apartments in our portfolio.

The role requires handling tenant requests, service calls and tenancy documentation, with strong English and Chinese communication.