Serviced Apartment Leasing & Service Coordinator

Sino Group; Hong Kong; On-site; HKD 240,000 - 320,000; Full time

Job summary

Sino Group is seeking a proactive professional to support the Leasing Manager in daily serviced apartment operations, maintenance and cleaning oversight. You will handle handovers, tenant requests, service calls and repairs progress, while also assisting the leasing team with admin tasks and tenancy document preparation.

Strong English/Chinese communication is required; Putonghua is a plus. Shift work is expected; fresh graduates with a customer-focused mindset are welcome.

Qualifications

• Diploma or above in any discipline.
• 2 years of relevant experience in serviced apartments, hospitality, hotels, property management, real estate or customer service.
• Proactive and customer-oriented.
• Good interpersonal, communication and presentation skills.
• Good command of spoken and written English and Chinese. Proficiency in Putonghua is an advantage.
• Able to work independently and under pressure.
• Shift duty is required.
• Fresh graduates with a customer-oriented mindset and strong learning agility are also welcome to apply.

Responsibilities

• Assist the Leasing Manager to perform day-to-day building management of the serviced apartment and oversee the apartment’s daily operation, maintenance and cleaning services.
• Handle handover/takeover services, follow up tenant requests and service calls, and monitor progress of daily repair and maintenance.
• Assist leasing team with daily operations, provide administration support, prepare tenancy documents and handle incoming calls and enquiries.

Skills

Customer service

Interpersonal skills

English

Chinese

Putonghua

Education

Diploma or above

Job description

Sino Group is seeking a proactive professional to support the Leasing Manager in daily serviced apartment operations, maintenance and cleaning oversight. You will handle handovers, tenant requests, service calls and repairs progress, while also assisting the leasing team with admin tasks and tenancy document preparation.

Strong English/Chinese communication is required; Putonghua is a plus. Shift work is expected; fresh graduates with a customer-focused mindset are welcome.