Guest Experience Lead – Serviced Apartments

Classy Wheeler Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

A leading property developer in Hong Kong is looking for a Guest Service Officer. This role involves delivering premium, personalized services, assisting with serviced apartments operations, and ensuring smooth communication between departments. Candidates should have a diploma in hospitality management, a minimum of 2 years of experience in the hospitality industry, and strong English and Chinese communication skills. Join a dynamic team to enhance customer satisfaction and operational efficiency.

Qualifications

• Minimum 2 years of experience in the hospitality industry.
• Good command of written and spoken English and Chinese.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide premium and personalized services to customers.
• Assist in the full spectrum of serviced apartments operations.
• Ensure effective cross-departmental communications.

Skills

Customer service

Interpersonal communication

Problem-solving

Education

Diploma in Hospitality Management or related disciplines

Job description

A leading property developer in Hong Kong is looking for a Guest Service Officer. This role involves delivering premium, personalized services, assisting with serviced apartments operations, and ensuring smooth communication between departments. Candidates should have a diploma in hospitality management, a minimum of 2 years of experience in the hospitality industry, and strong English and Chinese communication skills. Join a dynamic team to enhance customer satisfaction and operational efficiency.