Luxury Serviced Apartment Operations Supervisor

Sino Group; Hong Kong; Sur place; HKD 234 000 - 357 000; Plein temps

Résumé du poste

Sino Group is seeking a Customer Service Supervisor (Serviced Apartment) to manage daily operations of a luxury serviced residence in Hong Kong. You will work with the Leasing Team to ensure smooth operations, oversee maintenance and cleaning, and handle handover services and tenant requests.

The ideal candidate holds a Diploma or above in Hospitality or Property Management, has 5 years of relevant experience, strong communication skills in English and Chinese, and the ability to work under

Qualifications

• Diploma or above in Hospitality Management, Property Management, or related discipline.
• 5 years of property-related experience, preferably in hotel or serviced apartment sector.
• Proactive and customer oriented.
• Good interpersonal, communication, and presentation skills; basic computer skills.
• Strong English and Chinese (Putonghua an advantage).
• Able to work independently and under pressure.
• Knowledge of statutory requirements, regulations and licensing is an advantage.
• Shift duty is required.
• Candidates with less experience may be considered for Customer Service Officer.

Responsabilités

• Assist Leasing Team with day-to-day management of a luxury serviced apartment.
• Oversee the property's daily operations, maintenance and cleaning services.
• Perform handover takeover services and follow-up on tenant requests, enquiries, service calls and/or complaints.
• Monitor progress of daily repairs and maintenance.
• Provide administration support and handle incoming calls and general enquiries.

Connaissances

Proactive

Customer oriented

Interpersonal skills

Communication skills

Presentation skills

Basic computer skills

English and Chinese

Putonghua advantage

Formation

Diploma or above in Hospitality/Property Management

Description du poste

Sino Group is seeking a Customer Service Supervisor (Serviced Apartment) to manage daily operations of a luxury serviced residence in Hong Kong. You will work with the Leasing Team to ensure smooth operations, oversee maintenance and cleaning, and handle handover services and tenant requests.

The ideal candidate holds a Diploma or above in Hospitality or Property Management, has 5 years of relevant experience, strong communication skills in English and Chinese, and the ability to work under