Service Advisor Assistant

Jebsen Group; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Jebsen Motors in Hong Kong is seeking a customer-focused Service Coordinator to support the Service Advisors, schedule appointments and repairs, and ensure clients receive timely, high-quality aftersales service.

You will communicate proactively with customers, liaise with technicians and internal teams, assist with invoicing and records, and help maintain a smooth vehicle delivery process while upholding Porsche standards.

Qualifications

• Excellent communication and customer service mindset.
• Ability to interact with customers across languages and cultures.
• Proficiency in MS Office and standard dealership software.

Responsibilities

• Assist Service Advisors in delivering aftersales services to customers.
• Maintain proactive communication with customers during repair processes.
• Liaise with technicians to monitor timelines and quality.
• Coordinate with internal teams for smooth vehicle delivery.
• Support invoicing, billing, and related administrative tasks.
• Maintain accurate records of repairs, quotations, invoices, and requests.
• Perform ad hoc duties as assigned.

Skills

Communication skills

Customer orientation

Multilingual English Cantonese Mandar

Education

Higher Diploma in Automotive Engineering

Tools

MS Office

Job description

Jebsen Motors is today one of the largest Porsche dealer groups in the world, having started a relationship with the German sports car brand in 1955 importing the first Porsche car to Hong Kong. Today, it delivers a premium ownership experience in Hong Kong, Macau and Mainland China with a clear focus on personalised and attentive service.

Purpose of the Job

The job incumbent will provide exceptional customer service to our clients, assist the Service Advisor in managing appointments and repairs, and ensure that our clients' needs are met in a timely and efficient manner.

Responsibilities

• Assist Service Advisors in delivering high-quality aftersales services to customers, consistently meeting both Porsche global standards and internal dealership requirements
• Maintain proactive and regular communication with customers throughout the repair process, providing timely updates on progress, quotations, and addressing enquiries to ensure high customer satisfaction
• Liaise closely with technicians to monitor repair timelines, ensuring all work was completed on schedule and to the highest quality standards.
• Coordinate with internal shareholders to ensure a smooth operation and an efficient vehicle delivery process
• Support invoicing, billing, and other administrative tasks with accuracy
• Maintain accurate records of repairs, service quotation, invoices and requests, and customer interactions
• Any ad hoc duties as assigned by supervisor

Requirements

• Higher Diploma holder or above, with major in automotive engineering is preferred
• Excellent communication skills and customer orientated mindset
• Good command of English, Cantonese and Mandarin
• Proficient in MS office (Word, Excel, Powerpoint)
• Holder of a valid driving license is preferred (Class 1 and 2)
• Passionate in developing career in motor industry

Success breeds success.

With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.

We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.

At Jebsen, success breeds success.