Automotive Service Concierge Assistant (Contract)

Jebsen Motors Limited; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Job summary

Jebsen Motors Limited in Hong Kong is seeking a Service Advisor Assistant on a contract basis to support the Service team in delivering exceptional aftersales service and managing appointments and repairs.

You will work closely with Service Advisors and technicians, keep customers informed, handle invoicing and records, and perform ad hoc duties as required to ensure smooth operations and timely vehicle delivery.

Qualifications

• Higher Diploma holder or above, with major in automotive engineering is preferred.
• Excellent communication skills and customer orientated mindset.
• Good command of English, Cantonese and Mandarin.
• Proficient in MS office (Word, Excel, Powerpoint).
• Holder of a valid driving license is preferred (Class 1 and 2).

Responsibilities

• Assist Service Advisors in delivering high-quality aftersales services to customers, meeting Porsche standards.
• Maintain proactive communication with customers with updates, quotations, and enquiries.
• Liaise with technicians to monitor repair timelines and ensure quality.
• Coordinate with internal stakeholders to ensure smooth operations and vehicle delivery.
• Support invoicing, billing and other administrative tasks.
• Maintain records of repairs, service quotations, invoices and customer interactions.
• Perform ad hoc duties as assigned by supervisor.

Skills

Customer service

Communication skills

Multilingual English Cantonese mandari

MS Office

Education

Higher Diploma or above in automotive engineering

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Jebsen Motors Limited in Hong Kong is seeking a Service Advisor Assistant on a contract basis to support the Service team in delivering exceptional aftersales service and managing appointments and repairs.

You will work closely with Service Advisors and technicians, keep customers informed, handle invoicing and records, and perform ad hoc duties as required to ensure smooth operations and timely vehicle delivery.