Automotive Service Advisor (Technical & Customer Care)

Classy Wheeler Limited; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Job summary

An automotive retailer in Hong Kong is seeking a Customer Service Consultant to provide technical advice and support to customers. Responsibilities include liaising with internal departments and ensuring timely service delivery while managing ad hoc projects. Ideal candidates will have at least 2 years of experience in customer service, preferably in the motor industry, along with a diploma or equivalent education. Proficiency in English and Mandarin is required. The role demands a self-driven, energetic, and proactive team player.

Qualifications

• At least 2 years solid experience in Customer Service, preferably in the motor industry.
• Candidates with less experience will be considered as Customer Service Trainee.

Responsibilities

• Provide professional technical / mechanical advice.
• Follow up closely with customers regarding service progress.
• Liaise with internal departments for timely service delivery.
• Handle ad hoc projects as assigned.

Skills

Self-driven

Energetic

Proactive

Good team player

Good command of English

Good command of Mandarin

Education

Diploma or above

Job description

An automotive retailer in Hong Kong is seeking a Customer Service Consultant to provide technical advice and support to customers. Responsibilities include liaising with internal departments and ensuring timely service delivery while managing ad hoc projects. Ideal candidates will have at least 2 years of experience in customer service, preferably in the motor industry, along with a diploma or equivalent education. Proficiency in English and Mandarin is required. The role demands a self-driven, energetic, and proactive team player.