Assistant Venue Operations Manager

Venue Operations; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

AsiaWorld-Expo Management Limited in Hong Kong is seeking a seasoned professional to oversee and coordinate security and venue operations for events. You will work with government and authority partners, monitor control room activities, and lead the Venue Operations Duty Team to ensure safety standards and efficient incident response.

The role requires 5 years of supervisory experience in property, event, or security management, strong leadership and communication skills, and fluency in Chinese

Qualifications

• Bachelor’s degree in Business Administration or related field; security/safety qualification is a plus.
• Minimum 5 years in property, event, or security management at supervisory level.
• Strong leadership, detail orientation and problem-solving mindset.
• Excellent interpersonal and presentation skills; client-focused service.

Responsibilities

• Maintain AWEM security standards to protect life and property for all events.
• Coordinate with Airport Authority, Tsing Ma Control Area, MTRC and gov departments on traffic and incidents.
• Monitor the control room day-to-day operations and security personnel performance.
• Support Venue Operations Duty Team in inspections and liaise with Facilities Management to address defects.
• Manage access control for staff, vehicles, contractors and service providers.
• Implement and monitor operating standards and processes; deliver related training.
• Support admin and reporting duties; maintain manuals, logs, incident reports and duty rosters.
• Perform ad-hoc assignments as required.

Skills

Leadership

Analytical thinking

Attention to detail

Problem solving

Interpersonal skills

Presentation skills

Client-focused service

Stakeholder management

Education

Bachelor’s degree in Business Administration

Security/safety qualification (advantage)

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Responsibilities

• Support in maintaining AWEM security standards to protect life and property for all the events occurringin AWEM
• Coordinate and liaise with Airport Authority, Tsing Ma Control Area, MTRC and relevant GovernmentDepartments on traffic and incident, special parking, temporary carpark, roadworks, marshalling areaand temporary traffic arrangement related to day-to-day and event related operation
• Assist in monitoring the control room’s day-to-day, event operations and the performance of securitypersonnel provided by the service provider
• Support the Venue Operations Duty Team in conducting effective facilities inspections and liaise with theFacilities Management Department to address defects. Help ensure the team meets AWE standards, keyperformance indicators and operating procedures
• Assist in managing access control for staff, vehicles, contractors and service providers
• Help implement and monitor the operating standard and process of Venue Operation Duty team andSecurity Control Room and deliver relevant training
• Support administrative and reporting duties, including maintaining manuals, daily logs, incident reports,lost and found reports and duty rosters, etc.
• Perform any ad-hoc assignments as and when required

Requirements

• Bachelor’s degree in Business Administration or related disciplines or equivalent, additionalqualification in security or safety is an advantage
• Minimum of 5-year experience in property management, event management or security relatedexperience in a sizable establishment with at least 2 years at supervisory level
• Self-initiated individual with good leadership, analytical mindset, attentive to details and problemsolvingskills
• Good interpersonal and presentation skills; able to work with internal and external stakeholders withprofessionalism and respect, with emphasis on client-centred service
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook and/or other new technology or digitalapplications
• Good in both spoken and written Chinese and English
• Shift duty is required

Personal data collected will be used for recruitment-related purpose only.

AsiaWorld-Expo Management Limited is an equal opportunities employer.