Senior Trade Floor Support

RecruitFirst Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

RecruitFirst Limited in Hong Kong seeks an experienced IT Lead to supervise End User Support and Trade Floor operations. You will provide hands-on desktop and VDI support, manage trading platforms like Bloomberg, Refinitiv/LSEG, and EBS, and coordinate with regional IT teams.

The role requires 6+ years in IT, banking experience, and 2-3 years in supervision, with strong English and Cantonese communication. You will also oversee patching, security controls, and vendor deployments.

Qualifications

• Degree holder in IT or related discipline.
• At least 6 years’ IT experience in sizeable firms and preferably in banking industry, with 2-3 years in team supervision.
• Previous team leadership or supervisory experience.
• Strong experience in Trade Floor Support within a financial institution.
• Hands-on experience supporting Bloomberg and other trading platforms such as Refinitiv/LSEG, EBS, and Dealer Board.
• Solid knowledge of Windows, Microsoft 365, VDI, VMware, Endpoint Security Solutions.
• Familiarity with ITIL processes and best practices.
• Professional certifications such as ITIL, CCNA, or Microsoft certifications are advantageous.
• Excellent communication and stakeholder management skills.
• Fluent in English and Cantonese.

Responsibilities

• Lead and supervise End User Support, Trade Floor Support, and daily IT Operations.
• Provide hands-on support and troubleshooting for desktops, virtual environments, and endpoint systems.
• Deliver technical support for treasury and trading users, including Bloomberg, Refinitiv/LSEG, EBS, and other trading-related applications.
• Ensure smooth operation of trading floor technologies and market data platforms.
• Manage endpoint infrastructure, patch management, cybersecurity controls, and system administration tools.
• Maintain accurate hardware and software asset inventories.
• Coordinate with regional and head office technology teams on project implementation and support.
• Work closely with vendors on system deployments, upgrades, and maintenance activities.
• Support IT projects and technology enhancement initiatives.

Skills

Trade Floor Support

Team Leadership

End User Support

Banking IT

Vendor Management

English & Cantonese

Education

Degree in IT

Tools

Bloomberg

Refinitiv/LSEG

EBS

VDI

VMware

Microsoft 365

Windows

Job description

Lead and supervise End User Support, Trade Floor Support, and daily IT Operations.

Provide hands-on support and troubleshooting for desktops, virtual environments, and endpoint systems.

Deliver technical support for treasury and trading users, including:

Bloomberg

Refinitiv / LSEG

EBS

Other trading-related applications

Ensure smooth operation of trading floor technologies and market data platforms.

Manage endpoint infrastructure, patch management, cybersecurity controls, and system administration tools.

Maintain accurate hardware and software asset inventories.

Coordinate with regional and head office technology teams on project implementation and support.

Work closely with vendors on system deployments, upgrades, and maintenance activities.

Support IT projects and technology enhancement initiatives.

Requirements

Degree holder in IT or related discipline

At least 6 years’ IT experience in sizeable firms and preferably in banking industry, and with 2-3 years in team supervision

Previous team leadership or supervisory experience.

Strong experience in Trade Floor Support within a financial institution.

Proven hands-on experience supporting Bloomberg and other trading platforms such as Refinitiv/LSEG, EBS, and Dealer Board.

Solid knowledge of:

Microsoft Windows

Microsoft 365

Virtual Desktop Infrastructure (VDI)

VMware

Endpoint Security Solutions

Familiarity with ITIL processes and best practices.

Professional certifications such as ITIL, CCNA, or Microsoft certifications are advantageous.

Excellent communication and stakeholder management skills.

Fluent in English and Cantonese.