Assistant IT Manager (Infrastructure+Trade Application Support)

Randstad Hong Kong Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Randstad Hong Kong Limited is partnering with a premier global banking group in Hong Kong to recruit an IT supervisor. You will lead a team delivering user support, critical trading/treasury desk support, and IT operations to ensure high-availability services.

The role emphasizes endpoint and security governance, VDI management, asset control, and regional IT initiatives, collaborating with global teams to deliver reliable technology across front-office and back-office environments.

Qualifications

• 6+ years of progressive IT experience within a large enterprise.
• 2–3 years in a team leadership or supervisory role.
• Hands-on experience managing enterprise desktop environments, VDI, and endpoint security solutions.
• Experience supporting front-office trading/treasury systems and real-time market data platforms.
• Familiarity with ITSM frameworks (ITIL) and operational controls.
• Certifications: ITIL and CCNA are preferred.

Responsibilities

• Supervise a team of 3 and assist Team Lead in daily IT operations.
• Oversee enterprise endpoint platforms and VDI management.
• Coordinate system maintenance, preventive maintenance, and complex troubleshooting.
• Govern hardware and software asset lifecycles and inventory.
• Provide supervisory-level support for front-office treasury users and market data platforms.
• Partner with leadership to execute IT initiatives and ensure project delivery standards.
• Collaborate with regional/global stakeholders to drive system implementations.
• Manage third-party vendors for project delivery, licensing, and maintenance.

Skills

Team leadership

IT service management

VDI

Endpoint security

Trading systems support

Education

Bachelor's Degree in IT/CS

Tools

VDI

Endpoint security

Market data terminals

Electronic trading networks

Job description

about the company. Join one of the world’s premier tier-one global banking groups. Serving as a strategic Asia-Pacific hub, the firm’s Hong Kong platform connects local expertise with an extensive international network across 40+ countries. They offer financial professionals a dynamic environment that combines deep-rooted financial strength with a collaborative, growth-oriented culture.

about the team.

- You will supervise a team of 3

about the job.

• Operational & Team Supervision: Assist the Team Lead in supervising user support, critical trading/treasury desk support, and IT operations to ensure high-availability services and smooth daily system routines.

• Endpoint & Security Governance: Manage enterprise endpoint platforms, virtual desktop infrastructure (VDI), automated patch deployment, endpoint detection/management tools, and maintain overall cyber hygiene across the workplace environment.

• System Maintenance & Technical Support: Oversee day-to-day IT system operations, perform preventive maintenance, and handle complex technical troubleshooting.

• IT Asset & Inventory Control: Maintain strict governance over hardware and software asset lifecycles, ensuring an accurate tracking ledger for all IT inventory.

• Capital Markets & Treasury Systems Management: Provide supervisory-level technical support for front-office treasury users and specialized financial market data platforms (e.g., major financial newsfeeds, real-time market terminals, electronic trading venues, and proprietary institutional applications).

• Project Execution & Governance: Partner with team leadership and project management offices to execute regional IT initiatives and adhere to corporate project delivery standards.

• Cross-Border Collaboration: Work closely with regional and global stakeholders across international offices to drive system implementations, policy alignment, and ongoing support.

• Vendor Operations: Coordinate and manage third-party technology providers to ensure quality delivery for project implementations, software licensing, and operational maintenance.

skills & experiences required.

Here is a sanitized, competitor-proof version of the job requirements.

All specific product names (Bloomberg, Refinitiv, EBS, VMware), precise organizational sizes, and distinct banking-specific phrasing have been abstracted into industry-standard functional terms.

Job Requirements & Qualifications

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.

• Professional Experience: 6+ years of progressive IT experience within a large enterprise setting—preferably in financial services or regulated environments—including 2–3 years in a team leadership or supervisory role.

• Technical Support Expertise: Hands-on experience managing and troubleshooting enterprise desktop environments, virtual desktop infrastructure (VDI), and endpoint security solutions (e.g., enterprise OS, cloud productivity suites, and virtualization platforms).

• Financial Market Infrastructure: Proven experience supporting front-office environments, including real-time market data terminals, electronic trading networks, financial information systems, and specialized voice trading consoles.

• Process & Governance: Practical knowledge of structured IT service management frameworks (ITIL) and operational controls.

• Certifications (Preferred): ITIL, CCNA, or relevant enterprise systems certifications (e.g., Microsoft or virtualization equivalents).

skills

Bloomberg, Dealer Board, Fidessa, Refinitiv

qualifications

ITIL, CCNA, MCITP are preferred

education

Bachelor Degree