Senior Systems Engineer

ECI; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

ECI is seeking a Senior Systems Engineer to join our technical delivery team, focusing on cloud implementations, desktop engineering escalation, and network support for a defined client portfolio. You will apply the latest technologies and adhere to standards to drive client innovation in a fast-moving environment.

In this role, you will support Microsoft 365/Azure, act as a tier 3 escalation point, lead migrations, document SOPs, and contribute to security configurations.

Qualifications

• Bachelor’s degree in IT or related field or a minimum of 6+ years in a technology administration role.
• Advanced knowledge of Windows Server and Windows 10/11 operating systems.
• Strong experience with Microsoft 365 and Azure administration (Azure AD, Exchange Online, SharePoint Online).

Responsibilities

• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure.
• Act as a tier 3 escalation point for Client Technology Management and other teams.
• Lead migrations, deployments, relocations and other complex technical projects.
• Document processes, runbooks and SOPs to enrich internal knowledge base.
• Apply best-practice configurations to security platforms like Azure AD Conditional Access and MFA.

Skills

Microsoft 365 / Azure

Active Directory

VMware / Hyper-V

Incident response

Security & MFA (DUO)

Education

Bachelor’s degree or 6+ years experience

Tools

RMM tools

VMware vSphere

Hyper-V

Exchange Online Admin

Job description

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

As a Senior Systems Engineer, you will play a key role in our technical delivery team to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support our client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.

What you will do:

• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering, and other client support teams
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange or Exchange Online
• Act as a Technical Lead for migrations, implementations, relocations, etc
• Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware

Who you are:

• Bachelor’s degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role
• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
• Advanced administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Experience in administration of e‑mail platforms and security integrations such as Exchange Online
• Experience in virtualization administration on platforms such as VMware vSphere and Hyper‑V
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Bonus points if you have:

• Experience with Managed Service Providers (MSP) preferred
• Financial Services or Life Science industry experience a plus

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more!

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!