End User Service Engineer(Hedge fund, 45k)

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 41,000 - 50,000; Full time

Job summary

Michael Page International (HK) Ltd is hiring an End User Service Engineer for a hedge fund in Hong Kong, offering around 45k. You will provide executive-level technical support, manage Windows 10/11 and macOS, administer Microsoft 365, and contribute to desktop modernization and cloud migration.

You will collaborate with infrastructure, security, networking, and engineering teams across multiple offices, supporting AV systems, conferencing, and automation via PowerShell.

Qualifications

• Experience providing executive and C-level technical support.
• Strong experience supporting Windows 10/11 and macOS environments.
• Hands-on experience with Microsoft 365 administration and Windows systems administration.
• Experience with PowerShell scripting and automation.
• Experience supporting AV technology, conference rooms, and meeting environments.
• Exposure to Citrix Cloud, XenDesktop, or XenApp environments.
• Exposure to Microsoft Azure administration, including endpoint, Exchange, and VDI technologies.
• Experience working with ticketing and service management platforms such as ServiceNow.
• Familiarity with endpoint management solutions, including Microsoft Intune and Jamf.
• Strong communication and stakeholder management skills.
• Demonstrated ownership, accountability, and problem-solving capabilities.
• Bachelor's degree or equivalent experience.

Responsibilities

• Provide technical support to a global user base, including executives and professionals.
• Deliver white-glove support for senior executives and business leadership.
• Monitor, maintain, and troubleshoot Windows and macOS environments.
• Support and administer Microsoft 365 services and Windows environments.
• Assist with desktop modernization and cloud migration initiatives.
• Participate in a globally distributed support model across multiple offices.
• Collaborate with infrastructure, security, networking, and engineering teams.

Skills

Executive support

Windows/macOS support

PowerShell scripting

Azure administration

AV systems support

ServiceNow

Intune/Jamf

Stakeholder management

Communication

Ownership & accountability

Education

Bachelor's degree or equivalent experience

Tools

Citrix Cloud

XenDesktop/XenApp

Microsoft 365 admin

Job description

End User Service Engineer(Hedge fund, 45k)

As an End User Service Engineer, your main responsibilities will include:

• Provide technical support to a global user base, including investment professionals, technology teams, and corporate functions.


• Deliver white-glove support for senior executives and business leadership.


• Monitor, maintain, and troubleshoot Windows infrastructure, desktop platforms, virtual desktops, and enterprise applications.


• Support and administer Microsoft 365 services and Windows environments.


• Desktop modernization and cloud migration initiatives


• Endpoint management programs


• Office expansion and relocation projects


• Collaboration and workplace technology deployments


• Support conference rooms, audio-visual systems, and executive meetings/events.


• Manage and resolve incidents and service requests through ITSM platforms.


• Collaborate closely with infrastructure, security, networking, and engineering teams to improve service quality and user experience.


• Contribute to automation initiatives through scripting and process improvements.


• Participate in a globally distributed support model, providing coverage across multiple office locations.

Global investment management platformEnd user services role including trading floor IT support

A successful End User Service Engineer should have:

• Experience providing executive and C-level technical support.


• Strong experience supporting Windows 10/11 and macOS environments.


• Hands-on experience with Microsoft 365 administration and Windows systems administration.


• Experience with PowerShell scripting and automation.


• Experience supporting AV technology, conference rooms, and meeting environments.


• Exposure to Citrix Cloud, XenDesktop, or XenApp environments.


• Exposure to Microsoft Azure administration, including endpoint, Exchange, and VDI technologies.


• Experience working with ticketing and service management platforms such as ServiceNow.


• Familiarity with endpoint management solutions, including Microsoft Intune and Jamf.


• Strong communication and stakeholder management skills.


• Demonstrated ownership, accountability, and problem-solving capabilities.


• Bachelor's degree or equivalent experience.

We are working with a leading global multi-strategy investment management platform focused on delivering consistent risk-adjusted returns across various market environments.