Senior Strategic Account Manager

KPay Group; Hong Kong; On-site; HKD 1,200,000 - 2,000,000; Full time

Job summary

KPay Group in Hong Kong is seeking an experienced senior accounts leader to drive revenue growth and long-term partnerships with major clients. You will oversee strategic client management, build high-performing teams, and align cross-functional efforts to deliver value.

The role emphasizes coaching, KPI achievement, and proactive stakeholder engagement, with a focus on CRM diligence, deal support, and governance across merchant accounts.

Qualifications

• Bachelor’s degree in Business, Marketing, or related discipline.
• 5+ years of experience in key account management or strategic sales with leadership experience.
• Strong negotiation and stakeholder management skills.
• Excellent communication and presentation abilities.
• Strong business acumen and analytical capability.

Responsibilities

• Building and stabilising the team.
• Achievement of agreed team KPIs.
• Coaching and development of team members.
• Strategic account management.
• Leadership behaviours and stakeholder management.

Skills

Team leadership

Strategic account management

Negotiation

Stakeholder management

Communication

Presentation

Education

Bachelor’s degree in Business/Marketing

Tools

CRM software

Job description

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions.Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round — the largest globally in the payments sector that year.The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Responsibilities:

The role is responsible for leading and overseeing the strategic management of major client accounts to drive revenue growth, customer retention, and long-term partnerships.

• (1) building and stabilising the team
• (2) achievement of agreed team KPIs
• (3) coaching and development of team members
• (4) strategic account management
• (5) leadership behaviours and stakeholder management.

In practical terms, this includes timely hiring and onboarding of any open farmer headcount, clear allocation of merchant portfolios, implementation of weekly team rituals, and ensuring all accounts have and up to date CRM records.

Quantitative expectations will focus on the team’s overall book of merchants, including revenue and GPV growth, upsell and cross sell pipeline, and merchant retention. Concrete team KPI targets will be jointly agreed at the start of employment and documented as part of the probation plan. In parallel, the leader is expected to provide consistent coaching to farmers, actively support complex deals and escalations, and maintain effective collaboration with different teams/departments.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related discipline.
• 5+ years of experience in key account management or strategic sales. Proven leadership or team management experience.
• Strong negotiation and stakeholder management skills.
• Excellent communication and presentation abilities.
• Strong business acumen and analytical capability.