Senior Specialist, Digital Lending & Customer Care

United Asia Finance Ltd.; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Double Pay

Performance Bonus

Job summary

United Asia Finance Ltd. in Hong Kong is seeking a customer service professional to handle online loan applications, respond to hotline inquiries, and support via phone, email, or business messaging apps.

The role requires at least 2 years of customer service experience in e-commerce or banking, fluency in English and Chinese, and willingness to learn. On-the-job training is provided, with opportunities for senior roles for experienced candidates.

Qualifications

• Minimum 2 years of customer service experience in e-commerce or banking or finance industry
• Proficiency in business messaging applications (e.g., WhatsApp)
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates will be considered for Senior Specialist, Digital Business

Responsibilities

• Handle online loan applications, including processing, approval and disbursement
• Respond to hotline inquiries and provide support via phone and email or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

Skills

Customer service

Interpersonal skills

English & Chinese fluency

Willingness to learn

Education

F.5 HKCEE / F.6 HKDSE or equivalent

Tools

WhatsApp

Job description

United Asia Finance Ltd. in Hong Kong is seeking a customer service professional to handle online loan applications, respond to hotline inquiries, and support via phone, email, or business messaging apps.

The role requires at least 2 years of customer service experience in e-commerce or banking, fluency in English and Chinese, and willingness to learn. On-the-job training is provided, with opportunities for senior roles for experienced candidates.