Specialist / Senior Specialist, Digital Business (Customer Support)

United Asia Finance Ltd.; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Double Pay

Performance Bonus

Job summary

United Asia Finance Ltd. in Hong Kong is seeking a customer service professional to handle online loan applications, respond to hotline inquiries, and support via phone, email, or business messaging apps.

The role requires at least 2 years of customer service experience in e-commerce or banking, fluency in English and Chinese, and willingness to learn. On-the-job training is provided, with opportunities for senior roles for experienced candidates.

Qualifications

• Minimum 2 years of customer service experience in e-commerce or banking or finance industry
• Proficiency in business messaging applications (e.g., WhatsApp)
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates will be considered for Senior Specialist, Digital Business

Responsibilities

• Handle online loan applications, including processing, approval and disbursement
• Respond to hotline inquiries and provide support via phone and email or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

Skills

Customer service

Interpersonal skills

English & Chinese fluency

Willingness to learn

Education

F.5 HKCEE / F.6 HKDSE or equivalent

Tools

WhatsApp

Job description

Job Responsibilities

• Handle online loan applications, including processing, approval and disbursement
• Respond to hotline inquiries and provide support via phone and email or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

Job Requirements

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service related working experience in e-commerce or banking or finance industry, preferable in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skill, willing to learn and mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates will be considered for the role of Senior Specialist, Digital Business

We Offer

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities And Gathering

• Diversified Interest Classes
• Company Outing
• Sponsored Gathering
• Marathon Running