Customer Engagement Specialist – Personal Loans

WeLab Bank; Hong Kong; On-site; HKD 156,000 - 223,000; Full time

Benefits offered by this job

Learning and development stipend

Wellness and happiness initiatives

Comfortable work environment with free food

Social activities and team bonding

Job summary

A leading fintech platform in Hong Kong is seeking a customer service representative for their personal loan division. The role involves providing a comprehensive loan service, responding to customer inquiries, and conducting outbound calls. The ideal candidate should be fluent in Cantonese, have at least 1 year of customer service experience, and possess strong communication skills. Join this energetic team to make a positive impact on financial services and enjoy a vibrant workplace culture.

Qualifications

• Minimum 1 year of experience in telemarketing or customer service.
• Willing to work shifts, including Saturdays.
• Proven ability to meet or exceed sales or service targets.

Responsibilities

• Provide comprehensive personal loan service including KYC checks and application processing.
• Respond to customer enquiries and introduce suitable products.
• Conduct warm outbound calls to existing customers.

Skills

Proactive, customer-oriented

Strong telephone communication skills

Comfortable with ambiguity

Fluent in Cantonese

Basic command of English and Mandarin

Education

Form 5 graduate or above

Tools

Basic computer literacy

Job description

A leading fintech platform in Hong Kong is seeking a customer service representative for their personal loan division. The role involves providing a comprehensive loan service, responding to customer inquiries, and conducting outbound calls. The ideal candidate should be fluent in Cantonese, have at least 1 year of customer service experience, and possess strong communication skills. Join this energetic team to make a positive impact on financial services and enjoy a vibrant workplace culture.