Solution Analyst Subsidiaries (Cathay Dining)

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Cathay Pacific is seeking a Solution Analyst for the Subsidiary Solution Centre (Cathay Dining) in Hong Kong. The role translates business needs into functional/technical specs and drives end-to-end solution development for software applications.

You will collaborate with internal and external stakeholders to deliver high-quality, scalable solutions that align with Cathay’s serviceBrand and loyalty initiatives.

Qualifications

• A minimum of 6 years of IT with at least 3 years in application development and support.
• Tertiary qualifications are essential.
• Hands-on technical development and implementation experience.
• Experience in SAP, ERP or WMS solutions is an added advantage.
• Experience in Agile delivery model is an added advantage.
• Good understanding of technology concepts, trends and capabilities.
• Strong analytical, problem-solving and decision-making skills with creativity.
• Effective verbal and written communication skills.
• Strong interpersonal skills with internal and external stakeholders.
• Candidates with less experience may be considered as Solution Specialist.

Responsibilities

• Analyse requirements and assess detailed solution options from a system perspective.
• Support solution design and contribute expertise to high level design decisions and specs.
• Map requirements to functional and technical specifications for software projects.
• Provide production support during non-office hours on a rotation basis.
• Oversee and QA development of all components to meet requirements and standards.
• Contribute to and follow development standards and frameworks.
• Participate in system integration and data migration across platforms.
• Provide timely project updates including progress, risks and milestones; review vendors as needed.
• Keep abreast of business strategy, plans and industry trends.

Skills

Tech concepts

Analytical thinking

Communication skills

Interpersonal skills

Adaptability

Education

Tertiary qualification

Tools

SAP/ERP/WMS

Job description

Solution Analyst – Subsidiaries (Cathay Dining)

Cathay Pacific

Digital & Information Technology

Permanent

Hong Kong SAR (China)

Role Introduction

Reports to: Senior Solution Lead

This position sits within the Information Technology (IMT) Department Subsidiary Solution Centre, specifically Cathay Dining, one of our subsidiaries, which drives Cathay’s inflight catering and other associated operations. The Subsidiary Solution Centre is committed to delivering innovative, scalable, and secure technology solutions that enhance member engagement, streamline loyalty operations, and enable data-driven personalization throughout the customer lifecycle.

As the Solution Analyst, you will play a crucial role in translating business requirements into functional and technical specifications. You will work closely with both internal and external stakeholders to drive the end-to-end solution development of software applications, ensuring the delivery of high-quality, user-friendly applications which reflect Cathay’s vision to becoming one of the world’s greatest service brands.

Join our Subsidiary Solution Centre and leverage your technical expertise to help deliver on our brand promise and drive organizational success.

Key Responsibilities

• Item 1 of 9, Analyse requirements and assess detailed solutions options from a system perspective Analyse requirements and assess detailed solutions options from a system perspective
• Item 2 of 9, Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered, also supporting the development of technical specification Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered, also supporting the development of technical specification
• Item 3 of 9, To ensure requirements are mapped and documented to functional and technical specifications for software development projects To ensure requirements are mapped and documented to functional and technical specifications for software development projects
• Item 4 of 9, Carry out supports for in-production systems and manage end user expectations, providing production support during non-office hours on a rotation basis Carry out supports for in-production systems and manage end user expectations, providing production support during non-office hours on a rotation basis
• Item 5 of 9, Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant Cathay's standards Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant Cathay's standards
• Item 6 of 9, Contribute and follow standards and frameworks for development Contribute and follow standards and frameworks for development
• Item 7 of 9, Participate in system integration and data migration activities across legacy and new platforms, ensuring consistency and minimal disruption to operations Participate in system integration and data migration activities across legacy and new platforms, ensuring consistency and minimal disruption to operations
• Item 8 of 9, Provide timely and clear project updates including progress, risks, and key milestones, while highlighting dependencies and achievements throughout the project lifecycle, review the Application Development vendors as required Provide timely and clear project updates including progress, risks, and key milestones, while highlighting dependencies and achievements throughout the project lifecycle, review the Application Development vendors as required
• Item 9 of 9, Keep abreast of the business strategy, business plan and latest industrial trends Keep abreast of the business strategy, business plan and latest industrial trends

Requirements

• Item 1 of 10, A minimum of 6 years of IT with at least 3 years in application development and support A minimum of 6 years of IT with at least 3 years in application development and support
• Item 2 of 10, Tertiary qualifications are essential Tertiary qualifications are essential
• Item 3 of 10, Experience on hands-on technical development and implementation Experience on hands-on technical development and implementation
• Item 4 of 10, Experience in SAP, ERP or WMS solutions is an added advantage Experience in SAP, ERP or WMS solutions is an added advantage
• Item 5 of 10, Experience in Agile delivery model is an added advantage Experience in Agile delivery model is an added advantage
• Item 6 of 10, Good understanding of technology concepts, trends and capabilities Good understanding of technology concepts, trends and capabilities
• Item 7 of 10, Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
• Item 8 of 10, Effective verbal and written communication skill Effective verbal and written communication skill
• Item 9 of 10, Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders
• Item 10 of 10, Candidates with less experience may be considered as Solution Specialist Candidates with less experience may be considered as Solution Specialist

Personal & Application Information

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.