Senior Retail Operations and Business Development Manager

Private Advertiser; Hong Kong; On-site; HKD 450,000 - 650,000; Full time

Job summary

Private Advertiser in Hong Kong seeks a Senior Retail Operations and Business Development Manager to drive operational excellence and growth across retail channels. You will lead store operations, inventory control, and financial discipline while pursuing new business opportunities and partnerships to support expansion.

You will manage a retail team and Store Manager, assess performance, and influence senior leadership through data-driven recommendations.

Qualifications

• Must have experience in retail operations, business development, or related field.
• Proven track record overseeing a retail business or unit.
• Experience managing managers or front-line teams.
• Strong knowledge of retail operations, inventory control, and planning.
• Excellent communication, negotiation and stakeholder-management skills.
• Fluent Cantonese and English; Mandarin is an advantage.
• Proficiency in Excel, Google Sheets, or similar tools.

Responsibilities

• Oversee the overall performance and operational effectiveness of the retail business.
• Provide direction and support to the Store Manager and retail team.
• Monitor sales performance, inventory, supplies and expenses.
• Review management reports and implement improvements to efficiency.
• Lead business planning, resource planning and performance reviews.
• Ensure standards in customer service, store presentation and staff performance.
• Identify and evaluate new business opportunities, partnerships and sales channels.
• Develop relationships with potential partners and corporate clients.
• Prepare business proposals and recommendations for senior management.
• Coordinate with internal departments and external parties including suppliers and advisers.

Skills

Retail operations

Business development

Team leadership

Financial management

Stakeholder management

Excel/Sheets

Negotiation

Tools

Excel

Google Sheets

POS systems

Job description

Senior Retail Operations and Business Development Manager

Job Summary

The successful candidate will be responsible for the overall operational performance of the retail business, including store operations, inventory management, financial controls, workforce planning and team leadership. The role will also identify and develop new business opportunities, partnerships and sales channels to support the company’s continued growth.

Key Responsibilities

Oversee the overall performance and operational effectiveness of the retail business.

Provide direction and support to the Store Manager and retail team.

Monitor sales performance, inventory, supplies, expenses and operational controls.

Review management reports and implement improvements to operational efficiency and customer service.

Lead business planning, resource planning and performance reviews.

Ensure appropriate standards in customer service, store presentation and staff performance.

Identify and evaluate new business opportunities, partnerships and sales channels.

Develop relationships with potential business partners, corporate clients and other relevant stakeholders.

Prepare business proposals, commercial assessments and recommendations for senior management.

Support the implementation and review of approved business initiatives.

Coordinate with internal departments and external parties, including suppliers, logisticsproviders and professional advisers.

Requirementsexperiencein retail operations, business development, commercial management or a related field.

Proven experience overseeing a retail business, outlet or business unit.

Experience managing a Store Manager, retail management team or frontline team.

Strong knowledge of retail operations, inventory control, purchasing and business planning.

Practical understanding of sales reporting, cost control and basic financial management.

Demonstrated ability to identify and develop new business opportunities.

Strong commercial judgement, analytical abilityand problem-solving skills.

Excellent communication, negotiation and stakeholder-management skills.

Good command of written and spoken Cantonese and English; Mandarin is an advantage.

Proficiency in Excel, Google Sheets or other business management systems.

All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only.