Senior Operations Strategy & Process Lead

Well Link Life Insurance Company Limited

Hong Kong

On-site

HKD 1,000,000 - 1,800,000

Full time

4 days ago

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Job summary

Well Link Life Insurance Company Limited is seeking an experienced Senior Manager/Manager to lead business analysis for Life Operations. The role focuses on driving life operations projects, gathering requirements to improve workflows, enhancing the e-Application platform and automation, and conducting UAT to ensure delivery aligns with strategy.

You will draft operation manuals, identify continuous improvement opportunities, and collaborate with cross-functional teams and external partners to

Qualifications

Degree holder in any discipline with a minimum of 8 years working experience in individual insurance, preferably with experience in project teams.
PMP/CBAP/Lean Six Sigma Green Belt or FLMI preferred, with agile experience.
Strong communication and interpersonal skills.
Proficient in Excel and data analysis, attentive to details, and possessing strong analytical thinking.

Responsibilities

LeadBA team to perform Life Operations projects, including preparing requirements to improve workflow, e-Application platform & automation; prepare/conduct UAT.
Draft and implement operation manuals and guidelines relating to the department.
Identify and leverage opportunities for continuous improvement of overall services and mitigation of risks, driving initiatives to uplift operations efficiency and customer experience with application of digital strategy.
Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy.
Provide support in full scope to ensure all the deliveries are completed timely and within budget.
Perform any ad-hoc duties as assigned.