Life Policy Admin Senior Officer/Assistant Manager

Omni Group Asia Limited; Hong Kong Island; Sur place; HKD 260 000 - 460 000; Plein temps

Résumé du poste

Omni Group Asia Limited is seeking a Life Policy Admin Senior Officer/Assistant Manager to join its policy servicing team in Hong Kong. The role covers end-to-end policy administration, from issuance through to cancellations and premium-related payment processing.

You will review policy documentation for accuracy and regulatory compliance, support servicing inquiries, and collaborate with underwriting, claims, customer service and IT to keep workflows smooth.

Qualifications

• Bachelor's degree in Business Administration, Insurance or related field.
• 3–6 years of relevant experience in life insurance policy administration or operations.
• Solid understanding of life insurance products and policy servicing procedures.

Responsabilités

• Handle end-to-end policy administration including issuance, amendments, endorsements, reinstatements, cancellations and premium-related transactions.
• Review and verify policy documentation for accuracy, compliance and timely processing.
• Support policy servicing enquiries from internal and external stakeholders.
• Coordinate with Underwriting, Claims, Customer Service and IT to resolve operational issues.
• Assist in monitoring service standards and driving process improvements.
• Prepare operational reports and data summaries for management review.
• Participate in system enhancement projects and UAT testing.

Connaissances

Policy administration

Attention to detail

Cross-functional teamwork

Formation

Bachelor's degree

Outils

MS Office

Policy admin systems

Description du poste

Our client is a renowned and well-established life insurer with strong market presence and a reputation for service excellence. To support business growth and strengthen policy servicing operations, they are seeking a high-calibre Life Policy Admin Senior Officer / Assistant Manager to join their team.

Key Responsibilities

Handle end-to-end policy administration including issuance, amendments, endorsements, reinstatements, cancellations, and premium-related transactions.

Review and verify policy documentation to ensure accuracy, compliance, and timely processing.

Support policy servicing enquiries from internal departments, distribution channels, and external partners.

Coordinate with Underwriting, Claims, Customer Service, and IT teams to resolve operational issues and ensure smooth workflow.

Assist in monitoring service standards, identifying process gaps, and driving continuous improvement initiatives.

Prepare operational reports, data summaries, and documentation for management review.

Participate in system enhancement projects, UAT testing, and workflow optimisation.

Provide guidance to junior team members and support the Manager in daily operations.

Requirements

Bachelor's degree in Business Administration, Insurance, or related discipline.

3-6 years of relevant experience in life insurance policy administration or operations.

Solid understanding of life insurance products, policy servicing procedures, and regulatory requirements.

Strong attention to detail with excellent organisational and documentation skills.

Good communication skills and ability to work with cross-functional teams.

Proficient in MS Office; experience with policy admin systems is an advantage.

A proactive, responsible, and customer-focused team player.