Senior Operations Associate - Buy side / Sell side / 55k-70k

ConnectedGroup; Hong Kong; On-site; HKD 614,000 - 781,000; Full time

Job summary

ConnectedGroup in Hong Kong seeks a Senior Operations Associate with 8-10+ years in investment operations or fund administration to oversee outsourced services for the Asia region. You will drive service quality, manage operational risk, and partner with Trading, Fund Management and Client Management to ensure reliable client service delivery.

The role requires strong governance, incident management, and stakeholder leadership across regional and global forums, including ETF and valuation

Qualifications

• 8-10+ years in Investment Operations or Fund Administration.
• Proven experience overseeing outsourced operating models and third-party performance.
• Strong knowledge of trade lifecycle, cash management, reconciliations and settlements.
• Experience servicing institutional clients and managing stakeholder relationships.
• Strong operational risk, governance and incident-management skills.

Responsibilities

• Oversee outsourced service providers across Middle Office, Fund Operations and Client Servicing, ensuring delivery meets SLAs.
• Serve as primary escalation point for operational issues and client-impacting incidents.
• Partner with Client Management, Trading and Fund Management to support Asia client service delivery.
• Build relationships with Distribution, Client Teams and Investments to support enquiries and service delivery.
• Represent Hong Kong Operations in internal/external forums and governance bodies.
• Monitor KPIs and SLA reporting to drive accountability and continuous improvement.
• Lead root-cause analysis and remediation of incidents; implement sustainable solutions.

Skills

Investment operations

Outsourced ops mgmt

Risk & controls

ETF knowledge

Client management

Stakeholder leadership

Job description

Senior Operations Associate - Buy side / Middle Office / 55k-70k

I am currently helping our Client seeking a candidate with Middle Office and Client Service experience to join the team in Hong Kong.

Role Summary:

• This senior role oversees outsourced operational services supporting the Asia business. You will drive service quality, strengthen controls and manage operational risk across core investment operations.
• As a key partner to the Asia Trading Desk, Fund Management, Client Management and third-party service providers, you will help ensure reliable service delivery and provide operational leadership across the region.
• You will oversee provider accountability, operational risk and controls, support the continued growth of the Asia business, and contribute to the development of the APAC operating model.
• You will also deputise for the Operations Manager and represent the function in governance forums, change programmes and senior stakeholder discussions.

Your role:

• Oversee outsourced service providers across Middle Office, Fund Operations and Client Servicing, ensuring delivery meets agreed service levels and standards.
• Serve as the primary escalation point for operational issues, service failures, control weaknesses and client-impacting incidents.
• Partner with Client Management, Trading and Fund Management teams to support Asia client service delivery and resolve operational matters effectively.
• Build and maintain strong relationships with stakeholders, including Distribution, Client Teams and Investments, to support effective client enquiry management and service delivery.
• Represent Hong Kong Operations in internal and external forums, building confidence and credibility with stakeholders.
• Oversee daily operations and controls, ensuring effective processes support Fund Management across APAC markets.
• Manage operational risk across the trade lifecycle, including cash management, reconciliations and settlement activities. Ensure issues are identified, escalated and resolved appropriately.
• Monitor provider performance through governance forums, KPIs and SLA reporting, driving accountability, service quality and continuous improvement.
• Lead root-cause analysis and remediation of operational incidents, ensuring sustainable solutions are implemented and embedded.
• Provide oversight and support for operational changes, including ETF and valuation processes, in line with the broader control framework.
• Support new business activity, client onboarding, product launches and regional operating model changes.
• Produce clear management reporting and governance materials for senior stakeholders.
• Drive process improvement, automation and operational efficiency across the oversight model.
• Provide coaching and technical guidance to team members and deputise for the Operations Manager as required.

Ideally you have:

• 8-10+ years of experience in Investment Operations, Asset Management, Fund Administration or Custody.
• Proven experience overseeing outsourced operating models and managing third-party service provider performance.
• Strong knowledge of investment operations, including trade lifecycle management, cash management, reconciliations, settlements and client servicing.
• Experience supporting institutional clients and managing operational relationships across internal and external stakeholder groups.
• Strong operational risk, control, governance and issue-management skills.
• Ability to lead incident resolution, apply sound judgement and manage senior stakeholder escalations.
• Experience delivering operational improvements, automation initiatives and operating model changes.
• Familiarity with ETFs, fund accounting or valuation oversight is an advantage.
• Excellent communication, coordination and leadership skills, with confidence representing the function in regional and global forums.

Senior Operations Associate - Buy side / Middle Office / 55k-70k