APAC Senior Operations & Middle Office, Client Services

ConnectedGroup Limited; Hong Kong Island; On-site; HKD 55,000 - 70,000; Full time

Job summary

ConnectedGroup Limited in Hong Kong seeks a Senior Operations Associate to oversee outsourced Middle Office, Fund Operations and Client Servicing. You will manage service quality, controls and risk, partnering with Asia Trading Desk, Fund Management and third-party providers to ensure reliable delivery and governance.

The role also involves deputising for the Operations Manager and guiding regional operating model changes.

Qualifications

• 8-10+ years in investment operations, asset management or related fields.
• Experience overseeing outsourced operating models and third-party performance.
• Strong knowledge of trade lifecycle, cash, reconciliations, settlements and client servicing.
• Experience with institutional clients and multi-stakeholder environments.
• Excellent communication, governance and issue-management skills.

Responsibilities

• Oversee outsourced services across Middle Office, Fund Operations and Client Servicing to meet SLAs.
• Serve as escalation point for operational issues, failures, control weaknesses and client-impacting incidents.
• Partner with Trading, Fund Management and Client Management teams to support Asia client delivery.
• Build relationships with Distribution, Client Teams and Investments for effective enquiries.
• Represent Hong Kong Operations in governance forums and senior discussions.
• Oversee daily operations and controls to support Fund Management across APAC markets.
• Drive risk management across the trade lifecycle and ensure issue remediation.
• Lead process improvements, automation, and regional operating model changes.

Skills

Investment operations

Asset management

Fund administration

Custody

Outsourced operating models

Operational risk & controls

Stakeholder management

ETF knowledge

Job description

ConnectedGroup Limited in Hong Kong seeks a Senior Operations Associate to oversee outsourced Middle Office, Fund Operations and Client Servicing. You will manage service quality, controls and risk, partnering with Asia Trading Desk, Fund Management and third-party providers to ensure reliable delivery and governance.

The role also involves deputising for the Operations Manager and guiding regional operating model changes.