Senior Omnichannel Solutions Consultant

eSoon China Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

eSOON in Hong Kong is seeking a Senior Solution Consultant to design and propose turnkey CX and omnichannel engagement solutions for the Greater China markets.

You will collect business requirements, demonstrate features, respond to RFPs, and support tender presentations with sales and marketing, while leading projects and coordinating engineers.

A strong background in IT projects, PMP/Scrum Master certification, and fluent Cantonese and English are preferred; Putonghua is a plus.

Qualifications

• 8-15 years of IT project experience including system integration or software development.
• PMP or Scrum‑Master certification is required.
• High‑level knowledge in networking, software development and integration.
• Strong communication to understand customer needs and propose solutions.
• Proficient in documentation and proposal tools (Visio/Office).
• Diploma/Higher Diploma in computing/IT/engineering is preferred.
• Candidates with relevant experience but without a degree may be considered.
• Voice/VoIP knowledge is an added advantage; Cantonese/English, Putonghua a plus.

Responsibilities

• Design and propose turnkey CX/CC/Omnichannel solutions.
• Collect business requirements, demonstrate features, respond to requests.
• Participate in tender proposals and presentations with sales & marketing.
• Lead project implementation with engineers and developers.
• Manage project deliverables and project tasks documentation.
• Plan resources and timelines; report progress to management.

Skills

IT project experience

PMO meetings

Communication skills

Bilingual in Cantonese/English/Putongh

Negotiation

Documentation skills

Education

Diploma in IT/Computing

Tools

Visio

Project

Excel

PowerPoint

Word

Job description

eSOON in Hong Kong is seeking a Senior Solution Consultant to design and propose turnkey CX and omnichannel engagement solutions for the Greater China markets.

You will collect business requirements, demonstrate features, respond to RFPs, and support tender presentations with sales and marketing, while leading projects and coordinating engineers.

A strong background in IT projects, PMP/Scrum Master certification, and fluent Cantonese and English are preferred; Putonghua is a plus.