Senior Manager, People & Culture Development

CUHK Medical Centre Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

CUHK Medical Centre Limited in Hong Kong seeks a Senior Manager, People & Culture Development to lead culture initiatives, employee experience and service excellence across the Hospital. You will design and deliver culture programmes, train internal trainers, and partner with clinical and operational teams to embed values into everyday practice.

The role requires a Bachelor7s degree in HRM/Organizational Development, 10+ years of relevant experience, and fluent English, Cantonese and

Qualifications

• Bachelor's degree in HRM/Organizational Development or related field.
• 10+ years of relevant experience in organizational development, culture transformation, employee experience or service excellence.
• Strong communication skills in English, Cantonese and Putonghua, with the ability to influence and engage stakeholders.

Responsibilities

• Lead strategic initiatives to strengthen organizational culture, employee experience and employer branding.
• Champion customer service and service excellence by partnering with clinical and operational teams to embed desired service behaviours.
• Build partnerships with external organizations to exchange best practices and explore collaborative initiatives that enhance customer experience and service excellence within the Hospital.
• Design and personally facilitate high-impact culture, learning, engagement and service excellence programmes, acting as a visible change champion across the Hospital.
• Lead a train-the-trainer approach, developing internal trainers and culture champions to cascade key programmes and sustain behavioural and cultural change.
• Evaluate the effectiveness and impact of initiatives and continuously enhance programmes in response to employee, operational and business needs.

Skills

Culture transformation

Employee experience

Stakeholder engagement

Change management

Facilitation

Education

Bachelor's degree in HRM/Organizational Development

Job description

Job Description - Senior Manager, People & Culture Development (HR-26-0266)

Senior Manager, People & Culture Development - ( HR-26-0266 )

Key Responsibilities

• Lead strategic initiatives to strengthen organizational culture, employee experience and employer branding
• Champion customer service and service excellence by partnering with clinical and operational teams to embed desired service behaviours and drive people and culture initiatives that support evolving business needs and organizational growth
• Build partnerships with external organizations to exchange best practices and explore collaborative initiatives that enhance customer experience and service excellence within the Hospital
• Design and personally facilitate high-impact culture, learning, engagement and service excellence programmes, acting as a visible change champion who engages and inspires employees at different levels
• Lead a train-the-trainer approach, developing internal trainers and culture champions to cascade key programmes and sustain behavioural and cultural change across the Hospital
• Evaluate the effectiveness and impact of initiatives and continuously enhance programmes in response to employee, operational and business needs
• Perform any other duties (in the capacity as Senior Manager, People & Culture Development) as assigned by supervisor(s) from time to time

Job Requirements

• Holder of a Bachelor's Degree in Human Resources Management, Business Administration, Organizational Development, Communications, Marketing or a related discipline
• At least 10 years' relevant experience in organizational development, culture transformation, employee experience, learning and development, service excellence or employer branding in a sizeable service-oriented organization
• Candidates with less experience but strong passion and potential may be considered for the post of Manager, People & Culture Development
• Proven ability to drive culture and behavioural change, with a strong customer and service mindset and the ability to translate organizational values and business needs into practical initiatives
• Dynamic and influential communicator with excellent presentation, facilitation and stakeholder engagement skills, and the confidence to inspire employees at different levels
• Strong hands-on experience in programme design and delivery, train-the-trainer and capability development, with the creativity and initiative to introduce new ideas and drive them through implementation
• Excellent command of written English and Chinese, with fluency in spoken English, Cantonese and Putonghua

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry, and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-yearcontract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Application Closing Date

29 October 2026

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be kept for a period of not more than 12 months from the application closing date, and will be destroyed thereafter.