Assistant Admission Manager (26134)

Leadingnation; Tseung Kwan O; On-site; HKD 391,000 - 580,000; Full time

Job summary

The Chinese Medicine Hospital of Hong Kong seeks an Assistant Admission Manager to oversee bed management and patient admissions, ensuring smooth processes. The role leads the hospital operator team handling incoming calls and coordinating with clinical and administrative staff.

Requirements include a Diploma or Associate Degree, at least 5 years in healthcare administration with 3 in management, strong communication and leadership, and the ability to work shifts.

Qualifications

• Diploma or Associate Degree preferred.
• 5+ years of healthcare administration experience, with at least 3 years in a managerial or supervisory role.
• Strong communication and leadership abilities; excellent interpersonal skills.

Responsibilities

• Assist the Admission Manager to oversee bed management and patients admission, ensuring smooth and efficient processes for bed booking and admission procedures.
• Lead the hospital operator team to manage incoming calls, directing calls to appropriate departments and personnel.
• Supervise the admission and operator teams, providing guidance, training, and performance evaluations.
• Regularly analyze admission data, patient flow trends, and operational KPIs to identify areas for improvement and prepare management reports.
• Assist with developing and implementing policies to streamline admission processes and improve patient satisfaction.
• Coordinate with clinical and administrative departments to ensure seamless patient transitions and effective communication.
• Coordinate and liaise with internal and external parties to facilitate admission arrangements, such as medical professionals, clinics or insurance companies.
• Manage admission fee advisory, deposits collection and ensure proper documentation of payment.
• Assist with emergency protocols and communicate effectively during urgent situations; and
• Perform any other duties related to the post as assigned by seniors.

Skills

Leadership

Communication

Teamwork

Problem-solving

Time management

Education

Diploma or Associate Degree

Tools

Healthcare IT

Microsoft Office

Job description

• Assist the Admission Manager to oversee all aspects
• Lead the hospital operator team to manage incoming calls
• Prior work experience in hospital industry is preferable

THE CHINESE MEDICINE HOSPITAL OF HONG KONG

The Chinese Medicine Hospital of Hong Kong (CMHHK) is a flagship Chinese medicine (CM) institution leading the development of CM in Hong Kong. Controlled by the Health Bureau and operated under a public-private partnership model, CMHHK was financed by the HKSAR Government, which selected Hong Kong Baptist University as the contractor through tendering procedures in 2021. HKBU incorporated the HKBU Chinese Medicine Hospital Company Limited as the operator to manage, operate and maintain the hospital.

Since commencing phased services in December 2025, CMHHK offers comprehensive CM care ranging from primary, secondary to tertiary services, and promotes advanced and specialised CM treatments. As a pioneer in integrated Chinese-western medicine (ICWM), CMHHK addresses diverse patient needs through inpatient, day-patient, outpatient and community-based services. With 65% of services government-subsidised and the remainder market-oriented, the hospital ensures accessible healthcare while meeting the diverse needs of the community.

With a strong commitment to education, training, innovation and research—including collaboration with local and overseas universities to advance evidence-based clinical studies and develop CM theories and clinical applications—CMHHK is now looking for the following talent to join our team.

Assistant Admission Manager (26134)

Responsibilities

• Assist the Admission Manager to oversee all aspects of bed management and patients admission, ensuring a smooth and efficient processes for bed booking, admission procedures;

• Lead the hospital operator team to manage incoming calls, direct calls to appropriate departments and personnel as needed;

• Supervise the admission and operator teams, providing guidance, training, and performance evaluations;

• Regularly analyze admission data, patient flow trends, and operational KPIs to identify areas for improvement and prepare reports for management;

• Assist to develop and implement policies and procedures to streamline the admission processes and improve patient satisfaction;

• Work with clinical and administrative departments to ensure seamless patient transitions and effective communication;

• Coordinate and liaise with internal and external parties to facilitate admission arrangement, such as medical professionals, clinics or insurance companies;

• Manage admission fee advisory, deposits collection and ensure proper documentation of payment;

• Assist with emergency protocols and communicate effectively during urgent situations; and

• Perform any other duties related to the post as assigned by seniors.

Requirements

• A Diploma or Associate Degree in any discipline is preferred;

• Proficiency in healthcare information systems and Microsoft Office;

• Minimum of 5 years of experience in healthcare administration, with at least 3 years in a managerial or supervisory role;

• Strong understanding of hospital operations, patient flow, and healthcare regulations;

• Strong communication skills, leadership skills, problem-solving skills, interpersonal skills and be a good team player;

• Strong sense of discipline, good time management, detail-minded;

• Able to work independent; and

• Shift duty is required.

Work location: The Chinese Medicine Hospital of Hong Kong in Tseung Kwan O.

Salary will be commensurate with qualifications and experience.