Senior Manager, Corporate Distribution & Sales Enablement

FWD Life Insurance Public Company Limited; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Benefits offered by this job

5-day work

20–22 days annual leaves

Learning & development opportunities

Attractive package

Job summary

FWD Group in Hong Kong is seeking an experienced Customer/Support professional to bridge internal communications and frontline sales. The role focuses on improving service speed and content to boost customer satisfaction and drive sales performance.

Ideal candidates have 5+ years in CS/sales within insurance, strong product knowledge, and excellent interpersonal skills for engaging senior leaders. The position emphasizes cross‑department collaboration and a proactive service mindset.

Qualifications

• At least 5 years CS/sales related working experience in insurance industry.
• Knowledge of Life Insurance products and back-end operations.
• Customer-focused, mature, independent and able to work under pressure.
• Strong communication and interpersonal skills, with ability to engage senior management.
• Strong stakeholder management experience and attention to detail.

Responsibilities

• Serve as a conduit between internal communication and frontline sales.
• Improve customer satisfaction by optimizing processing time and content.
• Uplift business volume and support the sales-to-service process.
• Coordinate with other departments to optimize the sales workflow.
• Assist in handling inquiries and pending cases for the Sales team.
• Support DMTM teams on case management.

Job description

FWD Group in Hong Kong is seeking an experienced Customer/Support professional to bridge internal communications and frontline sales. The role focuses on improving service speed and content to boost customer satisfaction and drive sales performance.

Ideal candidates have 5+ years in CS/sales within insurance, strong product knowledge, and excellent interpersonal skills for engaging senior leaders. The position emphasizes cross‑department collaboration and a proactive service mindset.