Senior Director, Underwriting & Life Operations

FWD Insurance; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

5-day work

20-22 days annual leaves

Learning & development opportunities

Attractive package

Job summary

FWD Group in Hong Kong is seeking a Senior Underwriting Manager to lead the underwriting production team and provide service support to agency and distribution channels. You will oversee underwriting assessments and develop frameworks and guidelines.

The ideal candidate has 10+ years in life/medical underwriting, with at least 5 years in management, and is proficient in PowerPoint and Excel, fluent in English and Chinese, and capable of driving process improvements and training across channels.

Qualifications

• Minimum 10 years of life/medical underwriting experience.
• At least 5 years in a managerial role.
• Proficient in English and Chinese; strong communication.

Responsibilities

• Lead an underwriting production team handling underwriting assessments and service support to distribution teams (agency focus).
• Develop and implement underwriting and operational frameworks, policies, and procedure guidelines.
• Monitor new business processing and underwriting to meet SLAs with quality and company standards.
• Perform underwriting assessments and review cases with junior underwriters within approval limits.
• Collaborate with team leads in distribution channels to identify improvements.
• Identify opportunities to enhance internal processes and customer service delivery.
• Maintain strong relationships with channels including agency, bancassurance, brokers, etc.
• Provide structured underwriting training to distribution channels to uplift knowledge and quality.
• Prepare clear, high-impact presentation materials.

Skills

Leadership

Underwriting

Analytical skills

Communication

Teamwork

Pressure handling

English & Chinese

PowerPoint

Excel

Education

Bachelor's degree

FLMI preferred

Tools

PowerPoint

Excel

Job description

FWD Group in Hong Kong is seeking a Senior Underwriting Manager to lead the underwriting production team and provide service support to agency and distribution channels. You will oversee underwriting assessments and develop frameworks and guidelines.

The ideal candidate has 10+ years in life/medical underwriting, with at least 5 years in management, and is proficient in PowerPoint and Excel, fluent in English and Chinese, and capable of driving process improvements and training across channels.