Manager, Corporate Distribution Channel

FWD Life Insurance Public Company Limited; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Benefits offered by this job

5-day work

20–22 days annual leaves

Learning & development opportunities

Attractive package

Job summary

FWD Group in Hong Kong is seeking an experienced Customer/Support professional to bridge internal communications and frontline sales. The role focuses on improving service speed and content to boost customer satisfaction and drive sales performance.

Ideal candidates have 5+ years in CS/sales within insurance, strong product knowledge, and excellent interpersonal skills for engaging senior leaders. The position emphasizes cross‑department collaboration and a proactive service mindset.

Qualifications

• At least 5 years CS/sales related working experience in insurance industry.
• Knowledge of Life Insurance products and back-end operations.
• Customer-focused, mature, independent and able to work under pressure.
• Strong communication and interpersonal skills, with ability to engage senior management.
• Strong stakeholder management experience and attention to detail.

Responsibilities

• Serve as a conduit between internal communication and frontline sales.
• Improve customer satisfaction by optimizing processing time and content.
• Uplift business volume and support the sales-to-service process.
• Coordinate with other departments to optimize the sales workflow.
• Assist in handling inquiries and pending cases for the Sales team.
• Support DMTM teams on case management.

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job

• Serve as a conduit between internal communication and frontline sales
• Improve customer satisfaction with the company by optimizing processing time and content
• Uplift business volume and achieve the goal of service to sales
• Corporate works with other departments to optimize the sales process
• Assist in handling enquires and pending cases of Sale team (e.g., inquiry, pending)
• Support DMTM teams on case management
• Communicate with compliance to formulate effective sales policies

The Person

• At least 5 years CS/sales related working experience in insurance industry
• Knowledge on Life Insurance products and back-end operations
• Customer-focused, mature, independent, and able to work under pressure
• Strong communication and interpersonal skills, including the ability to build relationships and provide professional services for senior management in the organization
• Strong stakeholder management experience
• Accurate, attention to details and be a good team player
• Positive attitude and problem-solving skills

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.