Channel Strategy & Sales Enablement Manager

FWD Insurance; Hong Kong; On-site; HKD 300,000 - 460,000; Full time

Benefits offered by this job

5-day workweek

20–22 days annual leave

Learning & development opportunities

Attractive compensation package

Job summary

FWD Group in Hong Kong is seeking an experienced CS/sales professional to bridge internal communication and frontline sales, improving processing times and content to raise customer satisfaction.

The ideal candidate has at least 5 years in insurance, strong stakeholder management, and a customer-focused mindset. You will collaborate with multiple departments to enhance sales efficiency and service quality, contributing to stronger business outcomes.

Qualifications

• At least 5 years CS/sales related working experience in the insurance industry.
• Knowledge on Life Insurance products and back-end operations.
• Customer-focused, mature, independent, and able to work under pressure.
• Strong communication and interpersonal skills, including the ability to build relationships and provide professional services for senior management.
• Strong stakeholder management experience.
• Accurate, attention to details and be a good team player.
• Positive attitude and problem-solving skills.

Responsibilities

• Serve as a conduit between internal communication and frontline sales.
• Improve customer satisfaction with the company by optimizing processing time and content.
• Uplift business volume and achieve the goal of service to sales.
• Corporate works with other departments to optimize the sales process.
• Assist in handling enquiries and pending cases of Sale team (e.g., inquiry, pending).
• Support DMTM teams on case management.
• Communicate with compliance to formulate effective sales policies.

Skills

Stakeholder management

Communication skills

Customer-focused

Job description

FWD Group in Hong Kong is seeking an experienced CS/sales professional to bridge internal communication and frontline sales, improving processing times and content to raise customer satisfaction.

The ideal candidate has at least 5 years in insurance, strong stakeholder management, and a customer-focused mindset. You will collaborate with multiple departments to enhance sales efficiency and service quality, contributing to stronger business outcomes.