Senior Manager

HTK; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

PCCW Global, a leading telecommunications provider, is hiring a Senior Manager for Console Connect, a Software Defined Interconnection platform. The role focuses on securing new wholesale mobility business and strengthening existing client relationships across regional and global markets.

You will lead commercial negotiations, oversee account management, and deliver market intelligence to shape strategic planning for mobility services. Mandarin, English and Cantonese are essential.

Qualifications

• University degree or Higher Diploma in Business, Marketing, IT, Engineering, or related discipline.
• Minimum 10 years of relevant experience, including at least 5 years in a commercial role within telecom and 3 years in management.
• Strong knowledge of mobile and fixed network services across wholesale and retail domains.
• Excellent communication in Mandarin, English and Cantonese; additional languages an advantage.

Responsibilities

• Proactively identify, qualify, and secure new mobility wholesale business opportunities across regional and global markets.
• Strengthen relationships with existing customers to drive revenue growth, improve sales performance, and explore new commercial opportunities.
• Lead the formulation, negotiation, and closure of commercial offers and contractual agreements with wholesale customers.
• Oversee day-to-day account management activities, including handling customer inquiries, disputes, complaints, late payment issues, and coordination.
• Provide timely market intelligence and competitive insights to support strategic planning and mobility portfolio development.
• Prepare regular and adhoc management reports covering financial performance, pipeline status, and project progress

Skills

Communication skills

Negotiation

Stakeholder management

Strategic planning

Education

University degree or Higher Diploma in Business/Marketing/IT/Engineering

Job description

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Senior Manager

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection® of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Main Responsibilities

• Proactively identify, qualify, and secure new mobility wholesale business opportunitiesacross regional and global markets.
• Strengthen relationships with existing customers to drive revenue growth, improve salesperformance, and explore new commercial opportunities.
• Lead the formulation, negotiation, and closure of commercial offers and contractualagreements with wholesale customers.
• Oversee daytoday account management activities, including handling customer inquiries,disputes, complaints, latepayment issues, and operational coordination.
• Provide timely market intelligence and competitive insights to support strategic planningand the development of the mobility wholesale portfolio.
• Prepare regular and adhoc management reports covering financial performance, pipelinestatus, and project progress

Skills & Qualifications

• University degree or Higher Diploma in Business, Marketing, Information Technology, Engineering, or a related discipline.
• Minimum 10 years of relevant professional experience, including at least 5 years in acommercial role within the telecommunications sector and 3 years in a managerial capacity.
• Candidates with extensive experience may be considered for the Assistant Vice Presidentlevel.
• Strong knowledge of mobile and fixed network services across wholesale and retail
  domains, including telecom regulatory frameworks and interconnection practices.
• Deep commercial and technical expertise in mobility services such as, IMSI profileWholesale, IoT, IPX, 5G SA, A2P SMS, and other mobile valueadded services.
• Ability to communicate effectively with diverse audiences, including external partners andinternal business and technical teams, and to translate insights into actionablerecommendations.
• Proven capability to monitor global industry trends, emerging technologies, and regulatorydevelopments to identify opportunities, mitigate risks, and maintain competitive advantage.
• Exceptional communication, stakeholder management, and negotiation skills, with theability to manage customers, internal teams, and vendors effectively.
• Excellent command of Mandarin, English, and Cantonese; proficiency in additionallanguages is an advantage.