Senior Luxury Customer Care Specialist (24/7)

Singapore Airlines Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Discretionary bonus

Birthday leave

Medical & dental plan

Job summary

Singapore Airlines Limited seeks a customer service professional to join our 24-hour hotline team. Candidates should have experience in hospitality or luxury residential services and a genuine passion for meeting diverse people.

An associate degree or above is preferred, with at least three years of relevant experience. The role involves handling enquiries and complaints, residential handover duties, and basic account maintenance and administrative tasks.

Qualifications

• 3 years' relevant experience in hospitality or customer service.
• Experience in luxurious residential / hotels.
• Experience with 24-hour hotline operations preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Handle enquiries and complaints with VIC customers.
• Residential handover and customer services.
• Account maintenance and administrative duties.
• Banking customer service & hotline support.

Skills

Customer service

Hotline support

Enquiries handling

Education

Associate Degree / High Diploma or above

Job description

Singapore Airlines Limited seeks a customer service professional to join our 24-hour hotline team. Candidates should have experience in hospitality or luxury residential services and a genuine passion for meeting diverse people.

An associate degree or above is preferred, with at least three years of relevant experience. The role involves handling enquiries and complaints, residential handover duties, and basic account maintenance and administrative tasks.