Public Service Call Centre Specialist

CGP Personnel; Hong Kong; On-site; HKD 185,000 - 199,000; Full time

Benefits offered by this job

Office Hours

Annual Leaves

Medical Leaves

Job summary

Cornerstone Global Partners is seeking a customer service professional in Singapore to handle incoming calls and emails, acting as the first point of contact for enquiries, feedback and service requests.

You will log all details accurately in the system, follow up on outstanding cases and perform ad hoc duties. The role is based in Ang Mo Kio, with office hours and a benefit of annual and medical leaves.

Qualifications

• Strong verbal and written communication skills.
• Customer-oriented mindset with good problem-solving ability.
• Able to work Monday - Friday, inclusive of weekends/PH.

Responsibilities

• Handle incoming phone calls and emails professionally, accurately, and promptly.
• Act as the first point of contact for customer enquiries, feedback, complaints, and service requests.
• Accurately capture all call, email, and case details in the designated system.
• Follow up on outstanding cases and take action where delays or issues are identified.
• Other ad hoc duties

Skills

Verbal comms

Written comms

Customer focus

Job description

Cornerstone Global Partners is seeking a customer service professional in Singapore to handle incoming calls and emails, acting as the first point of contact for enquiries, feedback and service requests.

You will log all details accurately in the system, follow up on outstanding cases and perform ad hoc duties. The role is based in Ang Mo Kio, with office hours and a benefit of annual and medical leaves.