24/7 Call Center Supervisor - Customer Service Leader

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A leading logistics company in Hong Kong is urgently seeking an experienced Customer Service Supervisor. The role involves managing a 24-hour hotline team to ensure best-in-class customer service and smooth day-to-day operations. Candidates should possess a diploma and have at least 5 years of experience in the service industry, particularly within a call center. Strong leadership skills and proficiency in English and Chinese are essential, with Mandarin as a plus. Join a dynamic team and help drive customer satisfaction!

Qualifications

• At least 5 years related experience in the service industry, preferably in a call centre environment.
• Strong leadership with at least 2 years of supervisory experience in customer service.
• Good command of written and spoken English and Chinese; Mandarin is an advantage.

Responsibilities

• Lead a 24-hour hotline team to achieve high performance standards.
• Deliver best-in-class customer service through effective management of day-to-day operations.
• Ensure smooth operation of the team and initiate improvements to enhance customer service.

Skills

Leadership skills

Interpersonal communication

Analytical skills

Problem solving

Customer-oriented

Independence

Education

Diploma

Job description

A leading logistics company in Hong Kong is urgently seeking an experienced Customer Service Supervisor. The role involves managing a 24-hour hotline team to ensure best-in-class customer service and smooth day-to-day operations. Candidates should possess a diploma and have at least 5 years of experience in the service industry, particularly within a call center. Strong leadership skills and proficiency in English and Chinese are essential, with Mandarin as a plus. Join a dynamic team and help drive customer satisfaction!