Senior IT Project Manager — Digital Platform Lead (NGO)

St. James' Settlement; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

St. James’ Settlement in Wan Chai is seeking an experienced IT Project Manager to lead the End Detection and Intervention for Children and Youth in At-Risk Families Project digital platform, guiding end-to-end delivery and ensuring alignment with privacy and governance standards.

You will translate business requirements into technology solutions, coordinate NGO partners, users, project teams and vendors, manage scope, budget, timeline, risks, and quality, and oversee design, testing, deployment

Qualifications

• Degree in IT, Computer Science, Information Systems, or related disciplines
• At least 6 years’ experience in IT project management, digital transformation, or enterprise systems, including 3 years in project leadership or vendor management
• Strong skills in business analysis, stakeholder management, testing, and project delivery
• Experience in Salesforce, CRM, case management, data integration, or analytics is an advantage
• Knowledge of data privacy, information security, and governance practices
• Experience in NGO, social welfare, healthcare, or public-funded projects is preferred
• Excellent communication skills in English and Chinese; Cantonese required
• Relevant professional certifications are an advantage

Responsibilities

• Lead end-to-end delivery of the Early Detection and Intervention for Children and Youth in At-Risk Families Project (EDI Project) digital platform.
• Gather and translate business requirements into technology solutions
• Coordinate NGO partners, users, project teams, and vendors
• Manage project scope, budget, timeline, risks, and quality
• Oversee system design, testing, deployment, and enhancement
• Ensure compliance with data privacy, security, and governance requirements
• Prepare reports and recommendations for project governance bodies
• Supervise external vendors and the IT Project Officer
• Evaluate emerging technologies and AI-enabled solutions where appropriate

Skills

Business analysis

Stakeholder management

Testing

Project delivery

Education

Degree in IT / Computer Science / Information Systems

Tools

Salesforce

CRM systems

Data integration

Analytics tools

Job description

St. James’ Settlement in Wan Chai is seeking an experienced IT Project Manager to lead the End Detection and Intervention for Children and Youth in At-Risk Families Project digital platform, guiding end-to-end delivery and ensuring alignment with privacy and governance standards.

You will translate business requirements into technology solutions, coordinate NGO partners, users, project teams and vendors, manage scope, budget, timeline, risks, and quality, and oversee design, testing, deployment