Senior Hospitality GM - Growth & Guest Experience

Page Executive; Hong Kong; On-site; HKD 2,000,000 - 3,500,000; Full time

Benefits offered by this job

Executive compensation package

Job summary

Page Executive is seeking a General Manager for a well-established hotel group in Hong Kong. The role offers broad leadership across all functions, focusing on performance, guest experience, and long-term growth. You will report to ownership and balance day-to-day operations with strategic expansion.

You will lead financial planning, drive profitability, and build a high-performing team while leveraging technology and data analytics to optimize guest satisfaction and business value.

Qualifications

• Significant senior leadership experience in hotel/hospitality or retail/real estate sectors.
• Strong commercial and financial acumen.
• Experience leading business transformation initiatives.
• Exceptional people leadership and stakeholder management skills.
• Experience leveraging technology, analytics and AI-enabled solutions is advantageous.

Responsibilities

• Provide inspirational leadership across all business functions, fostering a culture of accountability and service excellence.
• Lead financial planning, budgeting, forecasting, and performance management to ensure long-term profitability.
• Optimise cost control, procurement, labour management, inventory practices and operational efficiency.
• Oversee all customer-facing operations, ensuring high standards of service and guest satisfaction.
• Drive business transformation initiatives, including process improvement, automation, and data-driven decision making.
• Develop and execute strategic plans that support growth and future business needs.

Skills

Senior leadership

Commercial acumen

Financial management

Stakeholder management

Emotional intelligence

Customer-first mindset

Job description

Page Executive is seeking a General Manager for a well-established hotel group in Hong Kong. The role offers broad leadership across all functions, focusing on performance, guest experience, and long-term growth. You will report to ownership and balance day-to-day operations with strategic expansion.

You will lead financial planning, drive profitability, and build a high-performing team while leveraging technology and data analytics to optimize guest satisfaction and business value.