General Manager, Hospitality

Michael Page; Hong Kong; On-site; HKD 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Executive package

Job summary

Michael Page is helping a well-established hotel group in Hong Kong identify an experienced General Manager to lead operations and deliver premium guest experiences. The role requires balancing day-to-day management with long-term growth, profitability, and customer satisfaction across all hotel functions.

Reporting to ownership, you will oversee strategy, financial management, people leadership, and stakeholder relationships, driving efficiency and performance while maintaining a customer-first

Qualifications

• Significant senior leadership experience in hotel/hospitality or retail sectors.
• Strong commercial and financial acumen with a track record of improving operational performance.
• Experience leading business transformation initiatives.
• Exceptional people leadership with high emotional intelligence and stakeholder management.

Responsibilities

• Provide inspirational leadership across all business functions and drive service excellence.
• Lead financial planning, budgeting, forecasting, and performance management for profitability.
• Optimize cost control, procurement, labour management, inventory, and operations.
• Oversee customer-facing operations to ensure high standards of service and guest satisfaction.
• Drive transformation initiatives including process improvement, technology modernisation, automation, and data-driven decisions.
• Develop and execute strategic plans to support growth and operational excellence.
• Build strong relationships with stakeholders, employees, customers, suppliers and partners.

Skills

Leadership

Hospitality

Financial acumen

Change management

Stakeholder mgmt

Data analytics

AI solutions

Tools

Analytics tools

ERP systems

Job description

• Opportunity to take on a broader leadership role and oversee overall operations.
• Passion for hospitality and driving business performance and guest experience.

• Opportunity to take on a broader leadership role and oversee overall operations.
• Passion for hospitality and driving business performance and guest experience.

About Our Client

Our client is a well-established hotel group with a strong reputation for service excellence and premium guest experiences. As the business enters its next phase of growth, an exciting opportunity exists for an experienced and commercially minded General Manager to lead the organisation's ongoing development and long-term success.

Reporting to the ownership, the General Manager will have overall responsibility for business performance, operational excellence, financial management, people leadership, customer experience, and strategic planning.

This role requires a highly visible leader who can balance day-to-day operational management with long-term business growth. A key focus will be enhancing the overall performance, improving profitability, driving operational efficiencies, and strengthening the overall customer experience.

Job Description

• Provide inspirational leadership across all business functions, fostering a culture of accountability, service excellence, and continuous improvement.
• Lead financial planning, budgeting, forecasting, and performance management to ensure long-term sustainability and profitability.
• Optimise and improved cost control, procurement, labour management, inventory practices, and operational efficiency.
• Oversee all customer-facing operations, ensuring consistently high standards of service and guest satisfaction.
• Drive business transformation initiatives, including process improvement, technology modernisation, automation, and data-driven decision making.
• Develop and execute strategic plans that support growth, operational excellence, and future business needs.
• Build strong relationships with stakeholders, employees, customers, suppliers, and external partners.

The Successful Applicant

A Successful Candidate Should Have

• Significant senior leadership experience within the hotel / hospitality to hotel / retail
• Possess strong commercial and financial acumen, a proven ability to improve operational performance
• Experience leading business transformation initiatives
• Exceptional people leadership skills, strong stakeholder management capabilities, high emotional intelligence, and the ability to create a high-performance
• Enhance and maintaining a customer-first mindset
• Experience leveraging technology, analytics, and AI-enabled solutions to improve business performance will be highly regarded

What's On Offer

Senior leadership opportunity with an attractive executive compensation package.

Quote job ref: JN-092026-7098675