General Manager, Hospitality

Michael Page (Hong Kong); Hong Kong; On-site; HKD 1,500,000 - 2,100,000; Full time

Job summary

Michael Page (Hong Kong) is seeking an experienced General Manager for a well-established hotel group. The role offers inspirational leadership across all functions, with accountability for performance, guest experience, and long-term growth.

Reporting to ownership, you will balance day-to-day operations with strategic development to enhance profitability and customer excellence. You will drive financial planning, cost control, and people leadership while leveraging data-driven decision making

Qualifications

• Significant senior leadership experience within hotel/hospitality or retail sectors.
• Strong commercial and financial acumen with a track record of improving operational performance.
• Experience leading business transformation initiatives.
• Exceptional people leadership and stakeholder management with high emotional intelligence.
• Commitment to a customer-first mindset and guest experience.
• Experience leveraging technology and AI-enabled analytics to improve business performance.

Responsibilities

• Provide inspirational leadership across all business functions and foster a culture of accountability and service excellence.
• Lead financial planning, budgeting, forecasting and performance management for sustainability and profitability.
• Optimize cost control, procurement, labor management, and inventory to drive efficiency.
• Oversee all customer-facing operations ensuring high service standards and guest satisfaction.
• Drive transformation initiatives including process improvement, technology modernization, automation, and data-driven decision making.
• Develop and execute strategic plans to support growth and future business needs.
• Build strong relationships with stakeholders, employees, customers, suppliers and partners.

Skills

Hospitality leadership

Commercial acumen

Stakeholder management

People leadership

Data-driven decision making

Technology/AI analytics

Job description

• Opportunity to take on a broader leadership role and oversee overall operations.
• Passion for hospitality and driving business performance and guest experience.

About Our Client

Our client is a well-established hotel group with a strong reputation for service excellence and premium guest experiences. As the business enters its next phase of growth, an exciting opportunity exists for an experienced and commercially minded General Manager to lead the organisation's ongoing development and long-term success. Reporting to the ownership, the General Manager will have overall responsibility for business performance, operational excellence, financial management, people leadership, customer experience, and strategic planning. This role requires a highly visible leader who can balance day-to-day operational management with long-term business growth. A key focus will be enhancing the overall performance, improving profitability, driving operational efficiencies, and strengthening the overall customer experience.

Job Description

• Provide inspirational leadership across all business functions, fostering a culture of accountability, service excellence, and continuous improvement.
• Lead financial planning, budgeting, forecasting, and performance management to ensure long-term sustainability and profitability.
• Optimise and improved cost control, procurement, labour management, inventory practices, and operational efficiency.
• Oversee all customer-facing operations, ensuring consistently high standards of service and guest satisfaction.
• Drive business transformation initiatives, including process improvement, technology modernisation, automation, and data-driven decision making.
• Develop and execute strategic plans that support growth, operational excellence, and future business needs.
• Build strong relationships with stakeholders, employees, customers, suppliers, and external partners.

The Successful Applicant

A successful candidate should have:

• Significant senior leadership experience within the hotel / hospitality to hotel / retail
• Possess strong commercial and financial acumen, a proven ability to improve operational performance
• Experience leading business transformation initiatives
• Exceptional people leadership skills, strong stakeholder management capabilities, high emotional intelligence, and the ability to create a high-performance
• Enhance and maintaining a customer-first mindset
• Experience leveraging technology, analytics, and AI-enabled solutions to improve business performance will be highly regarded

What's on Offer

Senior leadership opportunity with an attractive executive compensation package.