Hotel General Manager (Chinese speaking)

Hong Kong Executive Search; Hong Kong; On-site; HKD 1,300,000 - 2,000,000; Full time

Job summary

Hong Kong Executive Search is seeking a Hotel General Manager (Chinese speaking) for a luxury property in Hong Kong. The successful candidate will oversee all hotel operations, guest relations, staff management, and drive profitability while maintaining outstanding service standards.

Requirements include at least 5 years in a similar role at a sizeable luxury hotel, strong leadership and budgeting skills, and fluency in English and Chinese (additional languages a plus).

Qualifications

• A seasoned hotel professional with outstanding management skills.
• At least 5 years in a similar role in a sizeable luxurious hotel.
• Highly organized with exceptional customer service and presentation skills.
• Spoken and written English and Chinese; additional languages a plus.

Responsibilities

• Oversee all hotel operations and guest relations to balance profitability and guest satisfaction.
• Manage budgets, financial plans and analyse sales figures; develop marketing strategies.
• Direct Accounting, Sales and Marketing, and Human Resources as needed.
• Set goals and strategies for operational and financial success.
• Provide leadership and strategic planning across all departments.
• Promote the hotel to uplift and maintain its reputation.
• Ensure compliance with safety policies and norms.
• Act as ambassador of the hotel.

Skills

Hotel management

Staff management

Budget management

Sales exposure

Customer service

Bilingual English/Chinese

Job description

About the job Hotel General Manager (Chinese speaking)

Location

Hong Kong

Responsibilities

• The General Manager is responsible for all aspects of operations at the hotel, staff management and guests, between profitability and guest satisfaction measures.
• Responsible for managing budgets and financial plans, analyse the sales figures on a regular basis and devise various marketing and management services etc.
• Assist in directing Accounting, Sales and Marketing, and Human Resources departments.
• Establish goals and strategies for operational and financial success.
• Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.
• Promote and market the business in such a way that the reputation of the hotel is uplifted and maintained.
• Ensure all the safety policies and norms are followed.
• Acting like an ambassador of the hotel.

Requirements

• A seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
• At least 5 years in a similar role in a sizeable luxurious hotel.
• Highly organized and professional with exceptional customer service and presentation skills.
• Spoken and written in English and Chinese, other foreign language is a plus.
• Strong hotel sales exposure is preferable.