Executive General Manager, Hospitality & Growth

Michael Page; Hong Kong; On-site; HKD 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Executive package

Job summary

Michael Page is helping a well-established hotel group in Hong Kong identify an experienced General Manager to lead operations and deliver premium guest experiences. The role requires balancing day-to-day management with long-term growth, profitability, and customer satisfaction across all hotel functions.

Reporting to ownership, you will oversee strategy, financial management, people leadership, and stakeholder relationships, driving efficiency and performance while maintaining a customer-first

Qualifications

• Significant senior leadership experience in hotel/hospitality or retail sectors.
• Strong commercial and financial acumen with a track record of improving operational performance.
• Experience leading business transformation initiatives.
• Exceptional people leadership with high emotional intelligence and stakeholder management.

Responsibilities

• Provide inspirational leadership across all business functions and drive service excellence.
• Lead financial planning, budgeting, forecasting, and performance management for profitability.
• Optimize cost control, procurement, labour management, inventory, and operations.
• Oversee customer-facing operations to ensure high standards of service and guest satisfaction.
• Drive transformation initiatives including process improvement, technology modernisation, automation, and data-driven decisions.
• Develop and execute strategic plans to support growth and operational excellence.
• Build strong relationships with stakeholders, employees, customers, suppliers and partners.

Skills

Leadership

Hospitality

Financial acumen

Change management

Stakeholder mgmt

Data analytics

AI solutions

Tools

Analytics tools

ERP systems

Job description

Michael Page is helping a well-established hotel group in Hong Kong identify an experienced General Manager to lead operations and deliver premium guest experiences. The role requires balancing day-to-day management with long-term growth, profitability, and customer satisfaction across all hotel functions.

Reporting to ownership, you will oversee strategy, financial management, people leadership, and stakeholder relationships, driving efficiency and performance while maintaining a customer-first