Hospitality GM: Growth, Experience & Ops

Michael Page (Hong Kong); Hong Kong; On-site; HKD 1,500,000 - 2,100,000; Full time

Job summary

Michael Page (Hong Kong) is seeking an experienced General Manager for a well-established hotel group. The role offers inspirational leadership across all functions, with accountability for performance, guest experience, and long-term growth.

Reporting to ownership, you will balance day-to-day operations with strategic development to enhance profitability and customer excellence. You will drive financial planning, cost control, and people leadership while leveraging data-driven decision making

Qualifications

• Significant senior leadership experience within hotel/hospitality or retail sectors.
• Strong commercial and financial acumen with a track record of improving operational performance.
• Experience leading business transformation initiatives.
• Exceptional people leadership and stakeholder management with high emotional intelligence.
• Commitment to a customer-first mindset and guest experience.
• Experience leveraging technology and AI-enabled analytics to improve business performance.

Responsibilities

• Provide inspirational leadership across all business functions and foster a culture of accountability and service excellence.
• Lead financial planning, budgeting, forecasting and performance management for sustainability and profitability.
• Optimize cost control, procurement, labor management, and inventory to drive efficiency.
• Oversee all customer-facing operations ensuring high service standards and guest satisfaction.
• Drive transformation initiatives including process improvement, technology modernization, automation, and data-driven decision making.
• Develop and execute strategic plans to support growth and future business needs.
• Build strong relationships with stakeholders, employees, customers, suppliers and partners.

Skills

Hospitality leadership

Commercial acumen

Stakeholder management

People leadership

Data-driven decision making

Technology/AI analytics

Job description

Michael Page (Hong Kong) is seeking an experienced General Manager for a well-established hotel group. The role offers inspirational leadership across all functions, with accountability for performance, guest experience, and long-term growth.

Reporting to ownership, you will balance day-to-day operations with strategic development to enhance profitability and customer excellence. You will drive financial planning, cost control, and people leadership while leveraging data-driven decision making