Senior Guest Service Agent – Multilingual Switchboard

Courtyard by Marriott Hong Kong; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Courtyard by Marriott Hong Kong is seeking an attentive Guest Services Agent to handle the switchboard, assist guests with information, and coordinate requests with other hotel departments. The role requires fluency in English, Cantonese and Mandarin and the ability to work under busy conditions.

You will join a hospitality-focused team on Connaught Road West, Hong Kong, with opportunities for career growth.

Qualifications

• Good spoken, written, and reading ability in English, Cantonese and Mandarin.
• Proactive, with strong communication and problem-solving skills.
• Able to work under pressure.
• Degree or diploma holder of Hospitality or related studies.
• Previous hotel-related experience (especially in F&B) is preferable.
• Senior AYS Agent will be considered for more experience.

Responsibilities

• Operate telephone switchboard to answer calls.
• Provide information about room features, amenities, and local areas.
• Process requests and assist guests (wake-up calls, internet issues, etc.).
• Log guest requests and coordinate with appropriate departments.
• Advise guests of messages and deliver to rooms as required.
• Other duties as assigned by Supervisor.

Skills

English Cantonese Mandarin

Communication skills

Ability to work under pressure

Education

Hospitality degree or diploma

Job description

Courtyard by Marriott Hong Kong is seeking an attentive Guest Services Agent to handle the switchboard, assist guests with information, and coordinate requests with other hotel departments. The role requires fluency in English, Cantonese and Mandarin and the ability to work under busy conditions.

You will join a hospitality-focused team on Connaught Road West, Hong Kong, with opportunities for career growth.