Senior Guest Services Lead

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Sheraton Hotels & Resorts in Hong Kong is seeking a Guest Services Associate to respond to guest inquiries, confirm reservations, and provide information on property amenities and local attractions.

You will coordinate special arrangements, work with other departments to fulfill requests, and help maintain service standards while upholding brand policies and delivering a memorable stay.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or certification not required.

Responsibilities

• Respond to guest questions and follow up to ensure satisfaction.
• Take and confirm reservations and cancellations.
• Provide information on property amenities, services, room features, and local areas of interest.
• Arrange special guest requests by coordinating with appropriate departments.
• Collaborate with management to improve department performance.
• Ensure tasks are completed on time and to quality standards.
• Maintain professional appearance and protect company assets and guest privacy.
• Welcome guests and communicate clearly and professionally.

Skills

Supervisory experience

Related work experience

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Hong Kong is seeking a Guest Services Associate to respond to guest inquiries, confirm reservations, and provide information on property amenities and local attractions.

You will coordinate special arrangements, work with other departments to fulfill requests, and help maintain service standards while upholding brand policies and delivering a memorable stay.