Senior Facility Officer

Synergis Management Services Limited; Hong Kong; On-site; HKD 335,000 - 469,000; Full time

Job summary

Synergis Management Services Limited in Hong Kong seeks an Assistant Facility Manager to support daily operations across security, cleaning and customer services, and to supervise in-house staff. You will handle clients' enquiries, requests and complaints and coordinate with government departments and contractors to maintain daily operations.

The role requires a degree in property management or related field with at least five years' experience, plus fluency in Cantonese, English and Mandarin,

Qualifications

• Degree in property management or related field.
• Minimum 5 years of experience in the industry.
• Proficiency in Cantonese, English, and Mandarin.
• Good PC knowledge in MS Office.

Responsibilities

• Handle daily operations including monitoring duty teams (Security, Cleaning, Customer Services).
• Coach and supervise the performance of in-house staff.
• Handle clients' enquiries, requests and complaints.
• Communicate and work with government departments and contractors to maintain daily operations.

Skills

Staff supervision

Customer service

Communication

Education

Degree in property management or related

Tools

MS Office

Job description

Responsibilities

To handle the daily operation including monitoring duty team include, Security, Cleaning, Customer Services;

To coach and supervise the performance of in-house staff;

To handle clients' enquiries, requests and complaints; and

To Communicate and work with government department, contractors to maintain daily operation.

Requirements

Degree holder in property management industry or relevant;

At least 5 years of working experience in the industry;

Good command of spoken and written Cantonese, English and Mandarin; and

Good PC knowledge in MS Office.

PMC License Number: C-679433

Synergis is at the forefront of property and facility management services in Hong Kong and Mainland China. Our services span every stage of the property development process, from pre-management and consultancy, through pre-sale promotion and leasing, to management and maintenance of a competed building and facility. We provide our clients a total solution.

Founded in 1978, Synergis has built a strong reputation for excellent customer service with stringent quality management systems and standards over the past four decades, and are proud to be recognized as one of the leading property and facility management companies in Hong Kong and Mainland China. We today employ about 4,500 staff and manages about 88,000 residential units and about 7 million square metres of residential, commercial, industrial and other services space from both the public and private sectors. Our customers include private residential owners and owners corporations, government organizations, educational institutions, landlords, developers and investors.

In January 2022, China Resources Longdation CompanyLimited of China Resources Group acquired Synergis property and facility management services business. The acquisition enhanced Synergis' overall business strength and long-term development capabilities in Hong Kong and Mainland China, which will ultimately benefit the Company and our customers.

We are looking for an energetic professional with firm commitment to excellence to fill the post of Assistant Facility Manager.