Facility Manager

Synergis Management Services Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Synergis Management Services Limited is seeking an energetic professional to fill the Site-In-Charge role in Hong Kong. You will oversee end-to-end on-site operations, ensuring service continuity and client satisfaction across security, cleaning, reception, and transport teams.

The role requires a degree in Property Management or related discipline, with extensive facilities management and leadership experience. Fluency in English and Chinese is essential; Putonghua is advantageous.

Qualifications

• Holds a degree in Property Management, Housing Management, Building Management or related discipline with CIH/HKIH membership or equivalent; or
• Holds a Property Management Practitioner Licence (Tier 1);
• Minimum ten years of facilities management experience with at least six years in a managerial/supervisory role;
• Experience in high-end commercial or luxury residential properties or government/public sector preferred.
• Strong communication skills in English and Chinese; Putonghua is a plus.

Responsibilities

• Steered on-site operations as Site-In-Charge with full P&L accountability.
• Acted as primary client contact, building trusted advisory relationships.
• Led diverse on-site teams: security, cleaning, housekeeping, reception and transport.
• Managed venue setup and furniture/equipment arrangements per client requests.
• Conducted regular audits to identify service gaps and improvements; presented data-backed recommendations.
• Compiled and delivered metric-rich operational reports for client review.

Skills

On-site operations leadership

Client relationship management

Team coordination

P&L accountability

Quality assurance

Performance reporting

Stakeholder engagement

English and Chinese bilingual

Putonghua proficiency

Education

Degree in Property Management or related discipline

Tools

CIH/HKIH membership

Property Management Practitioner Licence (Tier 1)

Job description

PMC License Number: C-679433 Synergis is at the forefront of property and facility management services in Hong Kong and Mainland China. Our services span every stage of the property development process, from pre-management and consultancy, through pre-sale promotion and leasing, to management and maintenance of a competed building and facility. We provide our clients a total solution.

PMC License Number: C-679433 Synergis is at the forefront of property and facility management services in Hong Kong and Mainland China. Our services span every stage of the property development process, from pre-management and consultancy, through pre-sale promotion and leasing, to management and maintenance of a competed building and facility. We provide our clients a total solution. Founded in 1978, Synergis has built a strong reputation for excellent customer service with stringent quality management systems and standards over the past four decades, and are proud to be recognized as one of the leading property and facility management companies in Hong Kong and Mainland China. We today employ about 4,500 staff and manages about 88,000 residential units and about 7 million square metres of residential, commercial, industrial and other services space from both the public and private sectors. Our customers include private residential owners and owners corporations, government organizations, educational institutions, landlords, developers and investors. In January 2022, China Resources Longdation Company Limited of China Resources Group acquired Synergis property and facility management services business. The acquisition enhanced Synergis’ overall business strength and long-term development capabilities in Hong Kong and Mainland China, which will ultimately benefit the Company and our customers. We are looking for an energetic professional with firm commitment to excellence to fill the post of.

Key Responsibilities

• Steered all on-site operations as the designated Site-In-Charge, holding full P&L accountability and end-to-end ownership over daily service delivery, resource allocation and overall site performance metrics.
• Served as the primary executive point of contact for clients, proactively cultivating trusted, long-term advisory relationships through consistent stakeholder engagement and a deep understanding of their evolving business needs.
• Directed and unified diverse on-site service teams including security, cleaning, housekeeping, front of house reception and executive transport to orchestrate cohesive workflows and guarantee flawless, uninterrupted service continuity across all touchpoints.
• Executed complex venue conversion and setup, arranging furniture and equipment according to client request.
• Conducted regular, systematic audits of public and high-traffic areas to preemptively identify service gaps and aesthetic improvement opportunities; formulated and presented high-impact, data-backed recommendations to client leadership for strategic review and implementation.
• Compiled and delivered comprehensive, metric-rich operational reports to client on a scheduled basis, translating complex performance data and key performance indicators into clear, actionable insights that informed strategic decision-making and continuous improvement initiatives.

Required Qualifications & Experience

• Holds a degree in Property Management, Housing Management, Building Management or related discipline with corporate membership of the Chartered Institute of Housing (CIH) or the Hong Kong Institute of Housing (HKIH) or equivalent; or
• Holds a Property Management Practitioner Licence (Tier 1);
• Possesses an aggregate of no less than ten years of facilities management experience of which at least six years have been served in a managerial or supervisory capacity, with dedicated responsibility for the planning, quality assurance and performance oversight of cleaning and security services.
• Previous managerial experience in high-end commercial building, luxury residential properties or government/public sector environment is highly preferred.
• Demonstrates a mature and professional demeanor, sound independent decision-making capabilities and excellent communication skills with the confidence to engage effectively with senior management and key corporate decision-makers.
• Proficient in both written and spoken English and Chinese; fluency in Putonghua is a distinct advantage.

We offer attractive remuneration packages commensurate with experience and qualifications. Information provided by applicants will be treated in strict confidence and used for recruitment purposes only.