Senior F&B Captain & Service Leader

The Hong Kong Jockey Club

Hong Kong

On-site

HKD 201,000 - 312,000

Full time

14 days+

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Job summary

The Hong Kong Jockey Club is seeking an experienced Catering Operations professional to support its large F&B function across Clubhouses. You will provide top-tier service to Members and guests, greet them professionally, and assist the supervisor in ensuring SOP compliance and consistent service standards.

Role includes coaching new staff and trainees, promoting Club facilities, and gathering feedback to help shape future menus.

Qualifications

A minimum of 5 years relevant experience in hotel or sizable catering establishment, with two years in a similar position.
Fast food and bartender work experience is preferred.

Responsibilities

Support the Food and Beverage operations and provide excellent service to Members and guests.
Meet and greet Members in professional manners.
Assist the direct supervisor to manage the compliance of staff with Standard Operating Procedure (SOP) requirements and service standards, especially when SOP changes are implemented.
Coach and train new staff and trainees to maintain service standards, improve performance, and align with the Club's culture.
Promote Club's facilities and services to Members and collect relevant feedback on Food and Beverage to share with the culinary team for follow-up and future menu planning.
Coordinate the delivery of marketing programmes and promotional materials.
Perform any other related duties as assigned by supervisor.