Senior Deskside Support Engineer

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

An IT consulting firm in Hong Kong is seeking a Senior Deskside Support Engineer to provide comprehensive IT and desktop support to VIP users. Responsibilities include troubleshooting hardware and software issues, facilitating video conference support for meetings, and assisting the IT manager in project-related tasks. Applicants should hold a diploma in Computer Science or a similar field, with at least one year of experience, though fresh graduates are encouraged to apply. Proficiency in Chinese and English is required.

Qualifications

• At least 1 year of experience in IT support; fresh graduates will also be considered.
• Proactive attitude on problem-solving, with VIP service experience is highly preferred.
• Familiar with Video Conference (Polycom, Zoom, Teams) and AV supports.

Responsibilities

• Provide daily IT and desktop support to VIP users.
• Responsible for VC support to all meetings.
• Troubleshooting hardware and software issues.
• Assist IT manager to manage specific tasks in projects and IT services.

Skills

IT support

Problem-solving

VIP service

Vide Conferencing

Education

HKDSE, Diploma in Computer Science

Job description

SW8415 |06 Dec 2022 – Senior Deskside Support Engineer

Responsibilities:

• Provide daily IT and desktop support to VIP users, SCCM/ Patch management, end-user support
• Responsible for VC support to all meetings
• Troubleshooting hardware and software issues
• Assist IT manager to manage specific tasks in projects and IT services

Qualifications:

• HKDSE, Diploma holder in Computer Science or related discipline
• At least 1 year’ experience in IT support, Fresh Grad will also be considered
• Proactive attitude on problem-solving, with VIP service experience is highly preferred
• Familiar with Video Conference (Polycom, Zoom, Teams) and AV supports
• Good command of spoken and written Chinese and English